Admin Support Officer

4 hours ago


Sheffield, United Kingdom CTS Training Full time

**Job Title **Admin Support Officer

**Contract **Study Programme

**Responsible to **MIS & Admin Manager

**Salary **£17K - £20k

**Hours **37 hours
Monday to Thursday, 8.30am - 4.30pm, Friday, 8.30am - 4pm

**Job Purpose**

You will be responsible for providing administration support across the ESFA Study Programme contract. The admin support will be an enthusiastic and highly motivated individual who can provide excellent customer service, have data processing skills as well as strong IT and organisational skills.

You will work closely with the admin and Learning Mentor team on the management of any administrative functions throughout the business. This will include being the first point of contact for learners and visitors, providing initial information on the range of services available, and other office administration related tasks.

**Main Duties and Responsibilities**

Check and audit all paperwork to ensure that it is accurate, compliant and completed to a high-quality standard prior to data entry.

Ensure that all enrolments meet ESFA eligibility and residency rules prior to processing.

Accurately Input all bursary transactions into the MIS system.

Support the MIS & Admin Manager with monthly ILR returns.

Have a full understanding of all aspects of learner enrolment, timetabling, curriculum offer, and examinations processes to be able to provide additional support to operational teams when required. Including training support for new staff.

Conduct attendance calls for non-attending learners and send out attendance warning letters.

Disseminate post to relevant staff members.

Support the Learning Mentors with enrolment/IAG sessions.

Provide administration support to the business.

Provide cover support for reception to ensure excellent front of house service is always provided.

Responsible for upholding procedures to Safeguarding learners, reporting appropriately, and ensuring Prevent Duty is upheld. To adhere to the Safeguarding & Prevent Policy and Processes at all times and ensure Safeguarding information is inputted into PICS in a confidential and secure manner.

Support all staff with attendance tracking in line with CTS Attendance and Withdrawal Process.

Maintain a central log of all internal and external mail.

Monitor stationery and resources and order the stationery for the office, ensure appropriate levels of stock are maintained.

Ensure the reception area is tidy, welcoming and well maintained at all times.

Adhere to and uphold CTS Health and Safety, Equal Opportunities Policies and Quality Systems at all times.

Comply with GDPR and Data Protection Polices at all.

This Job Description does not represent an exhaustive list and role holders may be asked to carry out additional duties as reasonably requested by their Line Manager or the Senior Management Team.

**Salary**: £17,000.00-£20,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
CTS are following current government guidelines. Masks are available if required by staff and learners. Sanitisation stations are situated around the building.

Ability to commute/relocate:

- Sheffield, S1 2EP: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 1 year (preferred)

Licence/Certification:

- Business Admin Qualification at Level 2 (required)

Reference ID: Admin Support 01



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