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Customer Services Advisor

3 weeks ago

NewcastleunderLyme, United Kingdom Broxap Full time

Role Overview
- Application

**About Us**:
Broxap is a successful family business that values its team members, and is the UK’s market leader for street furniture, cycle shelters, canopies, and playground equipment.

**Working Hours**:Monday to Friday 08:30 - 17:00

**Holidays**:25 days holiday entitlement, plus 8 bank holidays

**Salary**:Competitive market salary and company pension scheme

*
The Role:*
We are looking for an enthusiastic Customer Services Advisor to complement our team; a person with great character, good communication skills, and an active listener, who enjoys customer interaction and taking pride in their work. You will be working on projects throughout the United Kingdom, some of the more local ones can be seen here.
We acknowledge individual achievement as well as providing progression opportunities; applicants with drive have the full support of the business to develop their careers at Broxap.

**Key Responsibilities**:

- Working with Production Dept. Planners expediting the orderbook to ensure customer delivery dates are met
- Where required, adjust delivery dates ensuring that the customer, or production planner, is informed
- Investigate customer queries or complaints and resolve in a timely and professional manner
- Create RMAs (Returned Material Authorisations) where required for unwanted deliveries
- Contact clients to confirm delivery acceptance on given date
- Assist other Operational departments (i.e., logistics/transport, production) as well as the sales dept.

**Experience and Required Skills**:

- Positive “can do” attitude with a desire to get the job done
- Be well organized and passionate about providing a great service
- Have the flexibility to adapt to change in a fast-paced environment
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong in objection-handling, problem-solving and investigative skills
- Good working knowledge of MS Word, Outlook, Projects & Excel (experience of CRM/MRP would be an advantage)
- Enjoy variety and learning new skills
- Be resilient, and have a keen attention to detail

**Employee Benefits**:
Discretionary annual profit share scheme, Lifestyle & “High Street” Discount(s) Employee Benefit Scheme, Free on-site car parking via secure access-controlled gate, Free hot & cold beverages, with onsite vending machines for cold drink and snacks.
The position will be office-based with a requirement to visit sites across the UK as necessary. The individual would need to be able to work extremely efficiently and to contractual deadlines/timescales.

Back

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person