Syp - Service Delivery Administrator (Systems

Location- Hull, Melton, Moss Way, Sheffield
- Salary- £29,874 - £33,915 (pro-rata)
- Type of Contract- Permanent
- Job Advert
- **Role: Service Delivery Administrator (Systems Administration)**

**Department: Information Systems**

**Location: Moss Way/Melton**

**Salary: £29,874 - £33,915 (pro rata)**

**Hours: 31.5**

**Contract Type: Permanent**

We are looking for a Service Delivery Administrator (Systems Administration) to join our IS team based in either Melton or Sheffield. The role will include:

- Taking responsibility for the administrative user support for Force IT Systems.
- Providing second line support and expert advice in systems use, fault investigation and resolution.
- Providing advice to other IT teams in relation to the Force Systems.
- Assisting in the implementation, maintenance and on-going development of systems and associated hardware.
- Liaising with and supervise third party suppliers.

**Day to day responsibilities include**:

- Ensuring the best possible support is provided to force systems across South Yorkshire and Humberside Police and the delivery of the performance standards are followed.
- Providing support to the Team Leader and Senior Analyst in order to achieve team, departmental and force objectives.
- Contributing to the decision-making process of the team and supporting the Senior Analyst and Team Leader.
- Following all ITIL incidents, problem and change management procedures within the team, highlighting potential ways to improve service delivery.
- Assisting in the development, installation and integration of system changes or upgrades, liaising with third party suppliers, technical teams and system users during these changes.
- Mentoring and supporting other Service Delivery Administrators within the team with any new or complex workloads as and when required.
- Maintaining system administration and procedural documentation in line with agreed best practice.
- Working closely with all teams across IT to ensure an excellent service is given.
- A requirement to work outside normal hours and travel around and outside the force area.

**Qualification, skills and experience**:

- Hold a degree and/or significant experience of working with Information Technology.
- Able to demonstrate knowledge of the Systems and Applications supported by System Administration Team.
- Strong IT skills.
- Able to remain calm under pressure, consistent in approach to daily tasks and committed to customer service.
- Flexible and adaptable to a fast-changing environment.
- Good communication skills both written and oral

**For more detailed information relating to the role, skills and experience for this role, please refer to the attached role profile.**

**What we offer**:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability: Force sustainability strategy - SYP (southyorkshire.police.uk)
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks

**Eligibility**:
**Appearance & Standards**:
South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

**Smarter ways of Working**:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a **Hybrid** role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

**South Yorkshire Police’s Key Values**:
At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document de