Neighbourhood Services Assistant

**Full Time - Permanent**
**VACANCY: Services Assistant**
**Salary: £30,856.00**
**Location - 350 Bournville Lane Birmingham B30 1QY**
Following a review of our Housing Services Team we are looking to introduce a Neighbourhood Management model. This exciting new role as a Neighbourhood Services Assistant will mean you will be supporting the teams to deliver excellent services to our customers.
In being part of Bournville Village Trust and our new Neighbourhoods Team, you will play an integral part in improving the lives of our residents and help us in achieving our mission of creating and sustaining communities where people can thrive.
**Background**
Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future.
We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios. As a community-based organisation we work in partnership with all our stakeholders to support the achievement of our mission.
Over recent years we have been going through significant transformational change to build our organisational strength and embed our values. We are looking for talented people from a wide range of backgrounds, who are adaptable in an ever changing and exciting environment to join us
We aspire to having a diverse and inclusive workforce. To help achieve this, we offer job opportunities that are agile and centred on personal and professional development in an environment where well-being and work-life balance is a key part of our culture.
**Benefits**
At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.
These include:

- Basic 29 days holiday +8 statutory days.
- Flexible Working.
- A competitive employer contributed pension scheme of 10%
- Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24 hour helpline
- Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays and insurance.
- Enhanced maternity, paternity, adoption and shared parental leave
- Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
- Life assurance 4x annual salary.

**Job Profile**
You will be a positive ambassador for BVT and the services that we provide, ensuring you work with both internal and external partners to deliver excellent services to our customers.
You will have sound administrative background and understand the importance of working together to achieve the best for The Trust and our customers. Whilst knowledge of the housing sector is desirable, we are looking for ambitious and driven individuals who are keen to learn and take on new skills.
You will deal with a variety of issues day to day from ensuring our suppliers are paid on time to supporting the teams in signing up new customers and responding to queries from a variety of sources.
Reporting directly into the Head of Housing Services this will be a great insight to Housing Services as a whole and with the right attitude and desire to learn this role has the potential to be the start of an exciting journey with BVT and our customers.
You will be values driven and focused on delivering great services.
We want people who are just as passionate about our values of partnership, fairness, quality, integrity and innovation as we are.
As a Neighbourhood Services Assistant you will bring the following key skills to the role:

- Project a positive image of Bournville Village Trust by providing an excellent level of customer service to internal and external customers.
- Be a real team player, working with colleagues to assist them in providing great services.
- Ability to process sensitive information in line with GDPR.
- Ability to process invoices and other legal documentation, namely public trustee requests.
- Ability to work with others to achieve objectives.
- Understand the importance of recording information on internal systems such as CRM and ensuring this is completed.
- On occasion assist Head of Housing to facilitate meetings and discussions.
- Understanding the importance of key performance indicators and working to improve performance across our neighbourhoods.
- Ability to identify areas for improvement, using data and information to drive performance.
- Collate information for management on a regular basis in order for effective reporting and perfo