Trainee Service Desk Employee

3 days ago

St Neots, United Kingdom Perfect Octave Ltd Full time

Are you a tech-savvy individual with a passion for problem-solving and a desire to kick-start your career in Audio Visual and IT support? We have a fantastic opportunity for you Join our team as a Trainee Service Desk Employee and embark on a journey of growth and learning in the dynamic world of AV-IT technology.

At **Perfect Octave** we are a leading player in the AV industry, providing cutting-edge solutions and support to a diverse range of clients. Our commitment to innovation and excellence has earned us a reputation as a trusted partner in the digital landscape.

**Position: Trainee Support Desk Employee**

**Location: Eaton Socon**

**Key Responsibilities**:

- Log and track incoming service requests and incidents in our ticketing system.
- Collaborate with experienced AV professionals to troubleshoot and resolve hardware, software, and network problems.
- Develop a deep understanding of our products, services, and technical processes to provide accurate and timely assistance.
- Continuously learn about new technologies and stay updated on industry trends to better assist clients.
- Escalate complex issues to senior technicians or specialized teams when necessary.
- Contribute to the creation and maintenance of knowledge base articles and user guides.

**Qualifications**:

- 3 'A' Levels or equivalent; relevant technical certifications or coursework is a plus.
- Enthusiasm for technology and a strong willingness to learn.
- Excellent communication skills, both written and verbal.
- Customer-focused mindset with a dedication to delivering top-notch service.
- Problem-solving skills and the ability to remain composed under pressure.
- Basic understanding of computer hardware, software, and operating systems.
- Ability to work both independently and as part of a team.
- Prior customer service experience is advantageous but not mandatory.

**What We Offer**:

- Comprehensive training program to equip you with the skills and knowledge needed for success.
- Mentorship from experienced IT professionals who are invested in your growth.
- A supportive and collaborative work environment that values your input.
- Opportunities for career advancement and skill development.
- Competitive compensation and benefits package.
- Exposure to a wide variety of technologies and industries.

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- St Neots, PE19 8JH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Trainee Support Desk Employee

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