Clinical Support Worker

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**If you are looking for a way to express your caring personality and support those suffering from mental health illnesses, we have a fantastic opportunity to join our Secure Services Team based in Norwich as a Clinical Support Worker.**
- We currently have vacancies within our Inpatient services which include male and female, medium and low secure services. Our Service Users (SU) are referred to our care via other secure units, the Ministry of Justice, national offender management services, other inpatient wards within the Trust and further afield.
- SU’s can be admitted into our ward for a few months or more. Our dedicated team works closely with the SU to determine the best treatment based on risk reduction and assessment while they are here and reviews this regularly.
- Our service is recovery focused on Treatment, Therapy and Support to help our SU return to well-being and independence in the community by providing personal support in a person-centred and holistic way.
- Relational Security is at the foundation of how we run our services and support SU to recover, also it is a security of the knowledge and understanding we have of a patient, of ourselves and of the environment, and the translation of that information into appropriate responses and care. Relational security is not just about having a ‘good relationship’ with a SU. Safe and effective relationships between staff and service user must be professional, therapeutic, and purposeful with understood limits.

**Main duties of the job**:
You need to be supportive and express the below listed qualities to provide the best care to our service users and their families:

- Be approachable and interested in people
- Be confident in talking with people and comfortable with helping people from diverse range of backgrounds, sexual orientation, culture, religion.
- Have the ability to empathise without giving advice before speaking with your clinical team
- Have non-judgmental attitude and be an active lister
- Be perceptive to notice changes
- Be calm in difficult circumstances or in crisis
- Be able to protect boundaries especially in distressing situations
- Have an awareness of and the ability to adhere to strict confidentiality rules
- Be able to commit to time required for working on the wards (rotated shifts)
- Be eligible to work in UK (this role is not sponsored by Trust)

**Working for our organisation**:
We are offering you a challenging role, where no two days will be the same. You will be surrounded with people who not just care about you but will be supporting you to complete necessary training and encouraging you to pursue your dreams to develop your career.

Your journey with NSFT will starts with 1 week Induction Training followed by 2 weeks of clinical theory and practical skill building exercises/ training.

Your Clinical Support Worker role is only the starting point, if you have a dream and ambitious to go higher, we will encourage and invest in you, so can develop your career in Mental Health.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Detailed job description and main responsibiliti