Clinical Support Worker

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Are you looking for an opportunity to support those suffering from mental health issues?

Do you work well with people and teams?

Do you want to progress in your role?

If you have said yes to these questions, we want to hear from you

We have an exciting opportunity to join our fantastic acute wards based in Norfolk, we are looking for Band 3 Clinical Support Workers that are passionate about recovery led care with a focus on promoting least restrictive practice on acute wards in Norfolk.

**Come and join our dedicated teams as a Clinical Support Worker**

**_ ** Please note that we will be hosting a face-to-face assessment day on 20th February in Norwich. **_**

**Main duties of the job**:
You will need to be enthusiastic and conscientious and do everything you can to provide the best care to our service users. We are looking for someone who displays compassion, empathy and is sensitive in their approach to people who may be distressed or have a challenging manner.

Our primary focus is on collaborative working; placing great emphasis on the assessment/recovery model by using assessment tools relating to service user recovery and the philosophy that underpins patient centred care.

For this role, your duties will include:

- Spending 1:1 time with service users
- Providing direct patient care such as personal care and promoting activities of daily living
- Having a good understanding of mental health diagnoses and presentation including appropriate boundaries
- Undertaking therapeutic observations of all service users
Supporting service users on a 1:1 basis who may require varying levels of support
- Undertaking physical management of violence and aggression training to manage challenging situations
- Undertaking physical health observations and COVID swabbing
- Taking service users on leave in the community
- Working with families and carers
- Providing cross departmental working within the acute pathway as required.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

**Detailed job description and main responsibilities**:
You will be provided with a fully supported induction programme and will be offered a programme of training and development should you wish to progress.

Our staff support network includes protected time, wellbeing sessions and regular supervision.

**Person specification**:
**Qualification**:
**Essential criteria**:

- NVQ L2/3 H&SC or Diploma L2/3 in H&SC or apprenticeship L2/3 in H&SC

**Desirable criteria**:

- VRQ L3 in mental health

**Experience**:
**Essential criteria**:

- Previous experience within the care sector

**Desirable criteria**:

- Mental health experience

**Skills**:
**Essential criteria**:

- Ability to work without direct supervision, liaising appropriately with other practitioners i