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Customer Experience Coach

2 weeks ago

Dover, United Kingdom DFDS Full time

Are you a superstar at customer service and want to pass along your skills to people who are passionate about customer service? We have the role for you As our Customer Experience Coach, you will be responsible for providing our internal customer support with delivering our customer experience onboarding program, along with our external training supplier you will facilitate and manage our Delivering Great Customer Experience workshops, you will create an exciting and energetic education environment to guarantee our colleagues will enjoy learning and leave with the skills they need to carry out their daily job.

You will ensure our teams onboard & ashore have the tools to be customer driven, not just product driven. People buy from people. Our customer’s expectations are high. It is vital our organisation invests in our most important asset - our people. By providing bespoke training to the team, you will be ensuring our customers enjoy every part of their travel on our vessels.

You’ll be working closely with Steve, our Head of Customer Experience, facilitating feedback sessions to stakeholders where you will make sure our colleagues voice is shared to guarantee continuous improvement for our training sessions along with our products and services. We can really guarantee that in this role you’ll be working hard but having bucket loads of fun along the way - it really is a great opportunity to work with a fantastic team, and to ensure that we are delighting our customers.

Are you ready to be a Customer Service Ambassador for DFDS and showcase your abilities? We want to hear from you

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:

- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

**Who We Are. **DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 3.6bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For four million passengers, we provide safe overnight and short sea ferry services. We have more than 11,000 employees, located on ships and in offices across more than twenty countries. DFDS was founded in 1866, with our headquarters in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We are part of the CILT Top 30 Logistics Providers List.

**Region**: England

**Location**: Dover

**Contacts**:
Talent Acquisition Team