Customer Service Apprenticeship

2 weeks ago

Cardiff, United Kingdom Renault Group Full time

_This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._

This role is based at Renault Retail Group Cardiff.

A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers.

A large part of your role would be dealing with customers, scheduling vehicle service work & taking payments.

A Service Advisor will handle all administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop

Upon successful completion of the apprenticeship you will achieve the Customer Service Specialist Level 3.

**Job Types**: Full-time, Apprenticeship

Pay: £6.40 per hour

Expected hours: No more than 37.5 per week

**Education**:

- GCSE or equivalent (required)

Work Location: In person

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