Collections Handler

2 weeks ago


Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is collaborating with a prominent organisation in the financial services industry to recruit a Collections Handler. This role is dedicated to assisting customers who are behind on payments, and working with them to find solutions that lead to positive outcomes.

**Working Hours**:

- Monday to Friday: 08:00 - 20:00
- Weekends: 09:00 - 18:00
- Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing the 5-6 week training program.

**Key Responsibilities**:

- Carry out collection activities in accordance with company policies, procedures, and regulatory guidelines.
- Manage cases involving customers in arrears, striving to achieve favorable outcomes for both the company and the customer while minimising financial losses.
- Professionally handle both inbound and outbound collection calls, ensuring that records are accurately updated after each interaction.
- Consistently maintain performance levels and meet targets, proactively addressing any issues that may arise.
- Accurately conduct income and expenditure assessments, utilising financial data to identify suitable repayment solutions for customers.
- Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

**Requirements**:

- Previous experience in a collections role is preferred.
- Familiarity with the principles of Treating Customers Fairly (TCF).
- A positive attitude, openness, and transparency.
- Strong attention to detail.
- Essential customer service experience.

**Benefits**:

- 33 days of holiday (including 25 annual leave days and 8 public holidays).
- An additional holiday on your birthday.
- Discretionary bonus scheme.
- 15% pension contributions.
- Eyecare and private medical insurance (PMI) benefits.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Experience**:

- Contact Centre: 3 years (required)

Work Location: Hybrid remote in Glasgow


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