Receptionist

**Cosmetic Dental Practice Part-Time OR Full
- Time Receptionist - Bishop Auckland, North East England**

Auckland Cosmetic Dental Clinic is a trusted and patient-centric private dental practice dedicated to providing exceptional oral healthcare services. With a commitment to excellence and a passion for patient satisfaction, we are looking for a skilled Part Time/ Full-Time Receptionist to join our team.

**Position Overview**

As a Receptionist at Auckland Cosmetic Dental Clinic, you will play a pivotal role in creating a warm and welcoming environment for our patients. The practice is centred around the whole patient journey. Your primary responsibilities will include managing patient appointments, handling enquiries, and ensuring the smooth operation of the front desk. We want to add a positive and forward thinking receptionist to our existing team.
- £11.95- £13 per hour depending on experience
- Working Hours available**:9am
- 7.30pm Wednesday, Thursday | 9am -5.30pm Saturday - another day can also be added as long as whole day taken.**:

- Part time / Full
- Time position as long as full days taken with view to cover sickness and annual leave
- Annual leave and sickness cover
- Eventually taking in turns to work and answer calls remotely from home.
- Two receptionists on the desk for the full day
- Full support
- Paid evening break 30mins for late working shift
- Generous holiday allowance
- Closed Xmas & New Year
- Performance bonus
- Family staff dental care discount after probation period
- Employee discount
- Further training provided by company
- Company events

**Key Responsibilities**
- Greet and assist patients with a friendly and professional demeanour.
- Schedule and confirm patient appointments, maintaining an organised appointment calendar.
- Answer phone calls and address patient enquiries promptly and courteously.
- Manage patient records and update necessary information.
- Handle billing and insurance-related tasks accurately.
- Collaborate with the dental team to ensure the efficient flow of patients.
- Maintain a clean and organised reception area.

**Qualifications**
- Previous experience in a receptionist role required - Previous dental experience is an advantage.
- Strong interpersonal and communication skills.
- Exceptional customer service skills and a friendly attitude.
- Proficiency in using office software and computer systems.
- Attention to detail and strong organisational abilities.
- Ability to multitask and prioritise tasks effectively.
- Knowledge of dental terminology is a plus but not required.

**How to Apply**

If you are a motivated individual with previous receptionist experience and a passion for providing excellent customer service, we would love to hear from you.
- Please send your CV
- Must send a **short video/ audio clip** no less than two minutes on why you would best be suited for the role - (can be sent via wetransfer/ icloud)

**Start date January 2025**

Auckland Cosmetic Dental Clinic is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

Join our team and be a part of delivering exceptional dental care to our valued patients

**Job Types**: Part-time, Permanent

Pay: £11.95-£13.00 per hour

Expected hours: 28.5 - 38.5 per week

Additional pay:

- Bonus scheme

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free parking
- Sick pay
- Store discount
- Transport links
- Work from home

Schedule:

- Every weekend
- Holidays
- Monday to Friday

Application question(s):

- Used Dentally Software Before
- Comfortable using Apple Devices

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 5 years (required)
- Administrative experience: 5 years (required)
- Dental Nursing/ Receptionist: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person