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Concierge

2 weeks ago

Croydon, United Kingdom CriterionCapital Full time

**Security/QR Patrols**

Complete **daily** QR reports as advised in accordance with schedule and upload on to Yardi timely.

**Check In**

1. Check in tenants & take copy of ID and ensure all forms are signed (only the below form of ID is acceptable)

a. Passport or

b. British residency permit or

c. Driving Licence **AND** Birth Certificate

Once ID confined only then can keys be handed over.

2. Send welcome pack to tenant.

**Check outs**

When tenant checks out:
1. Check Yardi system first to check tenant has given notice.

a. If **YES**, **update move out date on Yardi** & ensure tenants complete move out forms & hands back keys.

b. If **NO**, notify **General Enquiries** straight away. Reception should **not** accept keys from anyone who has not given formal notice of move out as there will likely be arrears or charges which need to be arranged/paid for.

**Parking Eye Enforcement Management**
- provide vehicle registrations to Parking Eye - Only when payment has been received and/or accounts or lettings have confirmed tenant is set up for DD payments can the vehicle registration be added.

**Viewing/Lettings**
- Show prospective tenant’s vacant units as and when required by lettings team.

**_Other ADHOC_**

**_Qualifications + Experience + knowledge_**
- Previous experience in a property management/lettings background.
- Customer service.
- IT pro efficient
- Communication skills.
- Professional.
- Handling difficult situations.

**Attire**:

- smart dress.

**All**

To keep the shared facilities such as communal areas, kitchen/appliances/utensils, WC clean and to an acceptable high standard.

*Occasional Travel to other sites in the portfolio*

**Job Type**: Zero hours contract

**Salary**: £9.63 per hour

Schedule:

- Day shift
- Weekend availability

**Experience**:

- Concierge: 1 year (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 100% (required)