Call and Enquiry Handler
3 days ago
Need More Time are one of the UK’s leading providers of virtual office and virtual assistant solutions to small businesses and private medical practices. With over 22 years of experience we have maintained a strong presence in our market.
This role offers variety as we work with a wide range of Medical Specialists and will suit motivated individuals looking to expand their experience within this unique position.
Hours of work are 40 per week Monday to Sunday. The hours will be organised on a rota basis between the hours of 7.00 am to 9.00 pm.
**Summary**
As a Call and Enquiry Handler (Medical), you will be essential in delivering outstanding customer service and support to patients and healthcare professionals. Your core skills in communication will enable you to effectively manage inquiries and provide accurate information. You will be expected to utilise your premium skills in problem-solving and empathy to address concerns and enhance patient experiences. Additionally, your relevant skills in customer service will contribute to fostering a welcoming environment, ensuring that all interactions reflect the organisation's commitment to care and professionalism.
**Responsibilities**
- Maintain clear communication with medical staff to facilitate patient needs.
- Schedule appointments and manage patient records efficiently.
- Address concerns and resolve issues promptly to enhance patient satisfaction.
- Uphold confidentiality and adhere to medical regulations in all interactions.
**Job Types**: Full-time, Permanent
Pay: £25,485.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
**Education**:
- A-Level or equivalent (preferred)
Work Location: Hybrid remote in Margate CT9 1XJ
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