Hospital Security Officer

**_Based across the 4 WTWA Hospital sites - Wythenshawe, Trafford, Withington and Altrincham._**

**_Why work for GSTS?_**

Do you want to make a difference in your job role? Do you have a passion for customer service? Do you have experience in a care environment and hold a valid SIA license? If so, then GSTS is the place to work for you

**_Job Benefits: _**
- Full uniform and high standard personal protective equipment (PPE)
- Private pension provided by NEST
- 24-hour access to our employee assistance programme provided by BUPA
- Double time on bank holidays
- Positive work/life balance - 4 on 4 off shift pattern (must be able to work both days and nights)
- Discount shopping platform via NHS
- Weekly sports games outside of work to build team rapport
- Supportive supervisory and management structure
- Employee recognition programme
- Personal developmental programme with clearly defined progression routes
- Overtime shifts available
- Bespoke accredited training package

GSTS has become a leading provider of security solutions, by ensuring all our clients are provided with exceptional service. We have accomplished this by providing our front-line staff with unrivalled personal and professional training and development as well as bespoke welfare support. Our front-line staff are our business. Our reputation as a market leader is only as strong as our performance, where it matters - ‘in the field’ - alongside our clients and ensuring we provide a second to none provision to their service users.

GSTS are passionate about putting our staff at the centre of everything we do. From the outset, you will be allocated a personally assigned, designated manager who will respond to requests for assistance at any time of the day or night. Valuing and caring for our front-line staff, direct access management support for our clients and a cast iron guarantee that our performance levels will never drop, distinguishes GSTS from other security providers.
- SIA Frontline security license (Essential)
- Healthcare security experience desirable but not essential.
- Care related experience or qualification would be desirable but not essential.
- Applicants must have excellent interpersonal and communication skills both verbal and written. ESOL level 2 for non-English speakers is essential.
- Able to work under pressure with the ability to remain calm, individually and as part of a team with a flexible approach to meet the needs of the business to ensure a positive customer experience for all patients/visitors/NHS staff members with the ability to interact showing empathy and compassion in difficult situations
- Be confident dealing with the public with a strong customer focus
- Reliable, Responsible, Punctual and Professional
- The ability to be pro-active and think on your feet using initiative and dynamic risk assessing
- Ability to manage violent and aggressive incidents efficiently and effectively.
- Five years’ checkable work history and references - to pass vetting in line with industry standards.
- Must be able to comply with an enhanced DBS screening check.

**_Main duties (but not limited to): _**
- Dealing with any incident, occurrences, unexpected events and responding to emergencies including fire and Intruder alarms in accordance with the site-specific assignment instructions / risk assessments
- Working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress, where the means of de-escalation by implementing the necessary conflict management and physical intervention will be required to action and maintain in professional manner
- Conduct internal and external foot patrols of the hospital to deter, detect crime and disorder to preserve order and protect trust property
- Performing one to one ESSO (Enhanced Supervision Security Officer) duties to protect and reassure vulnerable service users, visitors, and staff.
- Ensuring / performing of car park management including gate unlock/lockups.
- Conducting building lock and unlock duties as per schedule requirements
- Conduct escorts of cash collection services as required
- To assist NHS nursing staff in the escorting of vulnerable patients between departments.
- Managing access for NHS staff, visitors, and contractors by checking and verifying identification.
- To collaborate closely with client representatives, patients, visitors and colleagues to resolve queries and complaints.
- Completion of incident reports using computer and paper-based systems and consulting with police and other third parties as necessary
- Adhere to policies and procedures to ensure a safe environment and compliance maintained including Health and safety.
- Undertake continuous mandatory training to ensure the safety of Patients, Visitors, and staff of the trust

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Salary**: £10.00 per hour

**Benefits**:

- Employee discount
- On-site parking

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