Practice Administrator

**Job Summary and Responsibilities**:

- To prioritise workload appropriately and in accordance with Practice, local and national guidelines
- General administration duties
- Leading on QOF management and recall in line with meeting targets for patient care.
- Awareness of IIF targets and LIS.
- Submissions in CQRS for monthly/quarterly claims
- Ad hoc searches for audit purpose when requested.
- IT lead including problem solving and leading on implementation of any new IT projects
- Organisation of the annual Influenza campaign
- Manage staff mandatory training requirements, keeping training log up to date.
- PPA and stock check
- Maintaining the staff holiday planner including reviewing requests
- Organising and attending meetings such as GSF ensuring any minutes or updates to the GSF spreadsheet are maintained.
- Sending text messages to patients using the MJOG messaging system
- Reviewing and updating the Practice website to ensure information is accurate and up to date.

**Knowledge Skills and Experience**:

- High standard of IT skills, including:

- Knowledge of clinical systems i.e. EMIS and Docman
- Previous NHS experience
- Microsoft Office Applications
- Medical Terminology
- Sound knowledge of key areas of new GMS contract, IIF and LIS
- Ability to give attention to detail and follow protocol to ensure accuracy is maintained to a high standard.
- Ability to work on own initiative, to recognise confidentiality and sensitivity of issues and to handle accordingly
- Good interpersonal skills to work effectively as part of the Practice team

**Key Result Areas**:

- Maintaining EMIS Population Manager through accurate and appropriate coding
- Demonstrate time management and priority setting between all aspects of work
- Contribute to the changing needs of the Practice

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload a