Cyber Claims Adjuster

Primary Details

Time Type: Full time

Worker Type: Employee

Please can we use the Summary from the previous Cyber Claims Adjuster job req (the job that went to Thomas Chapman)

Cyber Claims Adjuster

London/Hybrid

The Opportunity:
The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise

You will be responsible for efficiently handling a dedicated caseload of Complex portfolio claims for Cyber from cradle to grave.

If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you

Your new role:

- Proactive handling of cyber and technology claims from first notification of loss to settlement- Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes- Establishing coverage early and communicating promptly with customers- Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage- Managing a caseload, capturing key data and meeting service level requirements- Understanding and implementing the Claims strategy, to enable delivery of overall business targets- Developing good relationships with internal and external stakeholders, driving excellent customer service- Ensuring accurate and timely update of QBE’s systems as and when required- Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions- Supporting the development of the Core team as required

About you:

- Experience in a claims handling role,- Able to prioritise where necessary, identify deadlines and proactively manage a caseload- Good understanding of insurance policy wordings- Experience in dealing with external customers, demonstrating strong negotiation skills- Excellent communication skills, capable of credibly engaging with customers and vendors- Strong investigation skills- Confident in the use of systems and data, including producing MI- Collaborative approach and enthusiasm

It would be advantageous to have the following skills:

- Experience handling cyber claims- Experience with cross-border and international cyber incidents or forensic investigations- Good understanding of Lloyd’s and subscription markets- Experience with Guidewire and ECF- Thorough understanding of cyber and technology policies

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation

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With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our

careers website.

At My Best - QBE Benefits

You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.

Family fr