Cyber Claims Adjuster

2 weeks ago


City Of London, United Kingdom QBE Europe Full time

Cyber Claims Adjuster Location: London / HybridEmployment Type: Full time About the role Our Cyber portfolio is a key strategic priority for QBE, with significant growth achieved to date and ambitious plans for continued expansion. This newly created role will join our innovative and high‑performing Financial & Specialty Markets (FSM) claims team, where collaboration and expertise drive success. The Cyber Claims Adjuster will play a pivotal role in delivering exceptional claims solutions and supporting clients through challenging and evolving cyber incidents. Responsibilities Managing a portfolio of cyber and technology claims from first notification of loss to settlement Actively working with a panel of response vendors during claims incidents to deliver a quality service within required timeframes Establishing coverage early and communicating promptly with customers Ensuring prompt and accurate reserving, identifying and pursuing relevant third‑party recoveries and seeking to reduce claims leakage Understanding and implementing the Claims strategy to enable delivery of overall business targets Developing good relationships with internal and external stakeholders, driving excellent customer service Ensuring accurate and timely updates of QBE’s systems as and when required, capturing key data and meeting service level requirements Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions Supporting the development of the Core team as required Key Skills and Experience Experience in managing complex claims, preferably within cyber and/or technology lines, including cross‑border and international incidents Ability to prioritise effectively and manage deadlines Strong understanding of insurance policy wordings, with cyber and tech policies being a particular advantage Excellent communication and negotiation skills, with experience engaging credibly with customers and vendors Strong investigation skills and confidence in using systems and data, including producing MI Good understanding of Lloyd’s and subscription markets (preferred) Professional qualifications or a clear commitment to ongoing development A collaborative approach and enthusiasm, willingness to take on challenges and grow technically and professionally QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr



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