Keyholding Administrator

Are you a fantastic administrator with superb attention to detail? Have you struggled to find flexible working conditions? Are you meticulous and diligent in everything you do? Do you enjoy speaking to and managing customer accounts on a daily basis providinga customer centric experience, whilst at the same time maintaining account files to an accurate standard and do all of this while working for a Market Leading Company? If the answer is Yes, then Banham are recruiting for an experienced Administrator. As afamily business we want to support amazing individuals in the workplace, and we welcome applicants who wish to discuss shift patterns that differ from the standard 9-5

**Who are we?**

Banham is a family-owned; family run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however,are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. Employers who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environmentthat encourages staff to stay with us for many years.?

**What can you bring to Banham?**
- You will have the ability to satisfactorily resolve customer complaints assigned in
- a quick and efficient manner.
- Able to review and confirm daily attendances of key guards, ensuring they have
- been correctly charged.
- Your experience with daily, weekly and monthly account management tasks will
- be extremely beneficial especially when setting up new accounts and managing
- Key Control.
- Be highly organised and ensure all “Daily to do” folder tasks are cleared each day
- Your ability to prioritise and manage multiple platform communications both
- internally and externally to ensure all customers receive the highest standard of
- service will be a great advantage.
- Have experience with Audits and be able to support and contribute to these
- tasks.
- Be a team player and support all areas and functions of the Key Holding
department ensuring the department remains compliant.
- Willingness to mentor, train and support new and existing team members
- Have a proven logical approach to work, with a professional outlook and
manner that will also reflect the Banham standard.
- Your desire to learn is paramount as there are specific rules and procedures that
- will need to be learnt and followed whilst working for Banham and within the
- security industry - this will include undertaking training to gain your SIAlicence.

**Essential skills **required.**
- SIA Licence - preferred but if you do not have this you must be willing to attain
within the first three months of start date.
- Ability to maintain attention to detail with a high level of accuracy and level of
accuracy and confidentiality.
- Being professional and punctual
- Being congenial and respectful
- Following and executing Company policies and objectives
- Being reasonable and dependable
- Excellent interpersonal skills
- Team-building skills
- Effective organizational skills
- Effective written and verbal communications skills
- Decision-making skills
- Time management skills
- Being flexible
- Being honest and trustworthy and demonstrate sound work ethics

**What will you get in return?**
- We provide an employee assistance programme (EAP). EAP gives our employees
- access to a 24/7 free, confidential advice service for help with personal and
- professional problems, which could be affecting your home life or work life, health andgeneral wellbeing.This benefit also extends to your family.
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance
- Auto-enrolment into our generous pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities
- Free weekly yoga sessions
- Company equipment tailored to your role (laptop, mobile and additional screens)
- Up to 40% off Banham products
- Banham Social events - Summer BBQ’s on the terrace; annual Christmas Party with a sit-down meal
- Charity events throughout the year - Banham are proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the worldfor The Royal Marsden.
- Recruitment referral bonus fees

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click **Apply** below to register your interest.