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Bank Helpline Operator
2 weeks ago
**Bank Helpline Operator**
**Flexible Hours - £12.98 per hour**
**Location - Chalfont St Peter, Buckinghamshire**
Be part of something extraordinary at Epilepsy Society a charity that provides world leading support for people with epilepsy through Care, Research and Advocacy.
**A bit about the role**
The helpline provides a confidential service giving up-to-date information and offering emotional support, using counselling skills, to anyone affected by epilepsy. You could be speaking to a health professional, someone with the condition themselves, or close family members. Challenging, but rewarding this role will develop your understanding of epilepsy and give you a whole new set of skills for professional and self-development.
Once trained you will need to be available to work for at least two shifts a week, Monday to Saturday: either 8.45am to 12.45pm, 12.15pm to 4.15pm or 3.45pm to 7.45pm. Flexibility is required with shift patterns. We operate hybrid working arrangements, some shifts must be taken in the office based in Chalfont St Peter and some will be taken from home. Equipment will be provided, but a confidential home workspace is essential.
Extensive training will be given, including a Level 2 Certificate in Counselling, along with support before you take calls independently.
**Some information about us**
Epilepsy Society’s Vision is a full life for everyone affected by epilepsy. We want everyone affected by epilepsy to have the best opportunity for a full life - as free from seizures as possible. We set out to make a difference to every person affected by epilepsy whatever their background, however seriously it affects them, and whether they have the condition themselves or are close to someone with epilepsy.
The charity’s mission is: “To enhance the quality of life of people affected by epilepsy by promoting public awareness and education, by undertaking research and by delivering specialist medical care and support services.”
**What you'll receive in return**
You will be part of a friendly and professional team who work at the Society. We will offer you a competitive salary, a generous holiday entitlement (27 days plus bank holidays - Pro rata for part time & bank hours) with the ability to buy and sell annual leave, a generous Employee Referral Scheme, Length of Service awards, access to shopping discounts and cashback with thousands of retailers, a Staff Recognition Scheme, excellent training and development opportunities, as well as all annual fees for professional bodies covered (where applicable) and the chance to make a difference to the lives of people with epilepsy.
We also have a generous group pension scheme, life assurance and an Employee Assistant Programme (with confidential helpline with any support you might need).
On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.
If you have the right skills and experience and are inspired to apply, please do so attaching your most recent CV and a brief covering letter detailing how you meet the person specification for this role.
A DBS (Disclosure & Barring) check will be required before appointment is confirmed.
Closing date:
Mon, Sep 23, 2024
