Helpline Operator

2 weeks ago

Chalfont Saint Peter, United Kingdom Epilepsy Society Full time

**Helpline Operator**

**Part Time - 16 hours per week**

**Salary £29,710 FTE pa**

**Location - Chalfont St Peter, Buckinghamshire**

Our vision is for a world where epilepsy is irrelevant and people with epilepsy lead the lives they want to. We are the UK’s only charity transforming the lives of people with epilepsy through world leading research, advocacy, and care. We put people at the heart of everything that we do.

The helpline provides a confidential service giving up-to-date information and offering emotional support, using counselling skills, to anyone affected by epilepsy. You could be speaking to a health professional, someone with the condition themselves, or close family members. Challenging, but rewarding this role will develop your understanding of epilepsy and give you a whole new set of skills for professional and self-development.

Once trained you will need to be available to work for four, four-hour shifts per week, Monday to Saturday: either 8.45am to 12.45pm, 12.15pm to 4.15pm or 3.45pm to 7.45pm. Some flexibility is required with shift patterns. We operate hybrid working arrangements, some shifts must be taken in the office based in Chalfont St Peter and some from home. Equipment will be provided, but a confidential home workspace is essential.

Extensive training will be given, including a Level 2 Certificate in Counselling, along with support before you take calls independently.

We also have a generous group pension scheme, life assurance and an employee assistant programme. We also offer a generous holiday allowance (27 days plus bank holidays), with the ability to buy and sell annual leave, an Employee Referral Scheme, length of service awards, access to shopping discounts and cashback with thousands of retailers, a staff recognition scheme, and excellent training and development opportunities.

On-site, there is free parking, a café and beautiful grounds to work in and be surrounded by.

The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.)

If you have the right skills and experience and are inspired to apply, please do so attaching your CV, and a supporting statement clearly stating how you meet the person specification for this role.

Closing date:
Fri, Jul 18, 2025

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