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IT Support Engineer

2 weeks ago

Southampton, United Kingdom Lorien Full time

**IT Support Engineer - Inside IR35**

We are actively recruiting for a AV / VIP Technician to join our client's who are a Global IT Service Provider. This will be on an initial 6-month contract on site 5 days a week in Southamption.

**Role Purpose**

The role itself encompasses as a 2nd Line Support Technician and Managed work place Technician, managing fault calls, service requests and planned changes, Smart-Hands support and staffing the 'TechDeck' - an in house equivalent to Connect IT. (PC/Laptopbuilds, OS configuration, AD administration, some hardware repair) Windows 10 and Office 365 familiarity will be desirable. This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Managementand their support staff.
Call management will progress from the New Service now platform.
Some project work may be required and some flexibility to attend local sites in London area if required.

**Key Performance Indicators**

**Skills Mandatory**
Strong organisational and admin skills.
Attention to detail
Deskside capabilities
Stock control
Office 365

**Skills Preferred**
Windows 10 experience
Apple Mac IOS
AV knowledge and experience
Stock control
Documentation creation

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.