Contact Centre Advisor

6 days ago

Stoney Stanton, United Kingdom Calor Gas Ltd Full time

**Job no**: 507555
**Work type**: Permanent
**Location**: Stoney Stanton
**Categories**: Customer Service

**Contact Centre Advisor**

**Location: Stoney Stanton**

**Type: Permanent, Full-time, Hybrid**

**Salary: £24,000 - £29,500 (Dependent on experience)**
- Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor._

Are you passionate about delivering exceptional customer service? Do you have amazing communication skills and enjoy working in a busy contact centre environment? If the answer is “yes” then we want to hear from you

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive experienced Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

This role will suit someone with previous customer service experience, looking for growth opportunities in a supportive environment.

**Hours of work**:
Hybrid Working role - 3 days a week in the office.

Rotational Shift Pattern:
1. 0800-1630

2. 0930-1800

**Key responsibilities will include**
- Escalations - disputes & manager call backs
- Credits and recharges - VAT/CCL
- Allocations - business energy queries
- Group renewals/retentions
- Quality control - call recordings and written communication
- Work to set targets and service levels

**As such we would like you to have/be**
- Excellent customer service skills
- Good IT skills
- Have excellent communication skills
- Have a strong sense of ownership
- Be well organized and able to work in a fast-paced environment
- Have excellent attention to detail

**In return, we can offer**
- 25 days annual leave
- Holiday Purchase Scheme
- Private medical insurance (single cover)
- Company pension scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
- Discounts on Calor Gas products
- Discounts/Cashback/Offers from major retailers
- Free car parking on site

**Advertised**: 23 Aug 2024 GMT Daylight Time
**Applications close**: 06 Sep 2024 GMT Daylight Time

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