Application Support Analyst

3 days ago


Newcastle Upon Tyne, United Kingdom Nigel Wright Full time

**The Company**:
Nigel Wright are excited to be working with one of the world's leading global marine insurance businesses. With a head office in Newcastle they have a global reach with offices in the USA, Europe, Asia & Australia.
As part of an expansion to their IT function they require 2x Application Support Specialists.

**Responsibilities**:

- Work closely with the team to diagnose issues and get systems back up and running quickly
- Communicate effectively with colleagues and report on the status of issues
- Schedule installation work to meet priorities and minimise disruption
- Raising defects with the development team
- Escalate unresolved problems
- Keep support and problem documentation up to date
- Proactive approach to continuous improvement

**Key Requirements**:

- Previous experience working within financial services would be beneficial.
- Microsoft CRM
- Azure DevOps
- PowerShell
- T-SQL / SQL Server
- Experience of Agile
- Experience working within ITIL frameworks

**The benefits**:
Up to 20% pension contribution
25 days holiday
Private medical insurance and healthcare cashplan
Gym onsite and gym allowance
Annual discretionary bonus scheme



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