Parts Advisor

11 hours ago

Bury St Edmunds, United Kingdom TruckEast Ltd Full time

The Parts Advisor is responsible for smooth and efficient running front and rear parts counters and controlling stock movements.

Working hours: Monday to Friday 8:00-18:00, with a 1-hour unpaid break and alternate Saturdays 8:00-12:00.

Essential duties and responsibilities
- To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily._
- Run front and back Service Counters
- Pick and deliver correct parts to customers and workshop on time
- Complete relevant documentation including invoices etc.
- Build and develop customer relationships and deliver excellent customer service
- Work together with the workshop and other departments
- Return warranty and service exchange units regularly
- Receive and inspect all packages delivered, resolving any issues
- Stock management
- Department housekeeping
- Parts ordering
- DSM
- Supply parts to customers
- Deal with suppliers
- Promote parts to customers to increase sales
- Inform customers of any promotions that are running to help increase sales.
- Control stock in cost effective manner
- Deal with customers/colleagues in professional manner
- Control VOR/freight charge costs
- Chase supplier credits
- Any other general duties as designated by the Manager
- To perform this role successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required._

**Education and/or Experience**
- Computer literacy
- Knowledge of Scania parts and systems
- Experience in a similar role

**Essential Knowledge, Skills and Abilities**
- Current driving licence
- Ability to work within a team
- Ability to work within guidelines and to deadlines
- Excellent written and oral communication skills
- Excellent customer service skills
- Computer literacy
- High level of computer literacy
- Solution-driven approach
- Awareness and understanding of Health and Safety requirements
- Detail orientated
- Excellent organisation and analytical skills
- Possess excellent accuracy and numeracy skills
- Ability to work under pressure and have a solution-driven approach

**Desirable Knowledge, Skills and Abilities**
- Fork Lift Licence (FLT)
- Experience on Scania product
- Main Dealer parts experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 10 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Bury St. Edmunds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Parts: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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