Technical Services Coordinator

2 days ago

Remote, United Kingdom Tribal Group Full time

£23,500-£25,000

Remote, UK

About Tribal

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

The Role

Tribal are currently recruiting a Technical Services Coordinator to join our Cloud Services team. With a focus on delivering an outstanding customer experience the Technical Services Co-ordinator is to assist with Change Request management, support call monitoring, SLA reporting and maintenance of diaries and records management to the Cloud and Technical Services team for Cloud Services.

You core responsibilities include, but are not limited to, the following:
Develop strong customer relationships through direct communication with customers to achieve highest levels of customer satisfaction.
To create and maintain effective work instructions and external documentation for customers
Where possible to deliver proactive and preventative customer support activities.
To maintain the document, register and ensuring documents are reviewed accordingly
Preparing customer monthly reports, so good attention to details is highly desired

**What you can bring to the role**:
Applicants will have good experience planning and maintaining activities with customers, ensuring appropriate technical resources and assets are secured.
Strong verbal and written communication skills, with the ability to effectively and constructively explain in a way which is easily understood by the target audience.
Ability to empathise with customers to understand motivational and success factors
Good numerical, analytical, and problem-solving skills
Strong desire to develop and improve the customer experience

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class and we believe we give our teams the tools, environment, and training to be world class too.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.

  • Service Coordinator

    1 week ago

    Remote, United Kingdom Anxiety UK Full time

    Anxiety UK: Service CoordinatorRole OverviewTransform Lives, Shape Services, Make a DifferenceAre you passionate about mental health and ready to play a pivotal role in delivering life-changing services for people living with anxiety? Anxiety UK is seeking a dynamic Service Coordinator to join our small, dedicated team.As our Service Coordinator, you'll work...

  • Technical Consultant

    20 hours ago

    Remote, United Kingdom Technology Services Group Full time

    About the role; As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy, and this role will require you to architect and deploy solutions within Microsoft 365 and Azure. You will design, plan, execute and complete projects according to agreed deadlines and within...

  • Technical Services Specialist

    2 weeks ago

    Remote, United Kingdom Genus Plc Full time £60,000 - £90,000 per year

    Role OverviewWe are looking for an experienced Technical Services Specialist to join our teamYou will be responsible for providing professional service and support in customer systems with a primary target of supporting the customer in reaching and exceeding their targets for biological and financial performance.You will be combining current technical...

  • Cloud Services Project Coordinator

    2 days ago

    Remote, United Kingdom Open Text Corporation Full time

    **Cloud Services Project Coordinator**: - Req id: 33012- Virtual, GB**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Business Networks -...

  • Technical Services Team Leader

    2 weeks ago

    Remote, United Kingdom Cloudfm Group Full time

    **Please be aware that this is a home based technical engineering role - not field-based** **Purpose** **Key responsibilities** - Management and development of a team of Technical Support Specialists, providing support to enable individuals to be the best they can be - Develop and update annual plan to support company objectives for operation targets and...

  • Service Delivery Coordinator Apprentice

    1 week ago

    Remote, United Kingdom ITP Full time

    **Job Description - Service Delivery Coordinator Apprentice** **The Opportunity** Our client is recruiting for an Apprentice **Service Delivery Coordinator Apprentice **to join their team in **Birmingham.** The **Level 4 Associate Project Manager **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry...

  • Supplier Assurance Coordinator

    6 days ago

    Remote, United Kingdom 2 Sisters Food Group Full time

    **Supplier Assurance Coordinator** **Home Based with Nottingham Hub (1x a Quarter)** **Monday to Friday** 2 Sisters Food Group are looking for someone with Factory Technical or Quality Assurance experience to join us a Supplier Assurance Coordinator. The Group Technical team has a focus on person development and succession planning, making this an...

  • Technical Specialist-professional Services

    12 hours ago

    Remote, United Kingdom Serco Plc Full time

    Serco provides a diverse range of public services to citizens on behalf of Local Authorities and central government, often with long-term partnerships spanning 30 years within Citizen Services. These range from the administration of major employment and health programmes, to managing major services in partnership with Local Authorities such as Leisure and...

  • Event Coordinator

    1 week ago

    Remote, United Kingdom FoodChain ID Group Full time £40,000 - £80,000 per year

    Event Coordinator – TSEA (Technical Services)Location: EMEA, RemoteCompany Overview For more than two decades, FoodChain ID has been at the forefront of the New Food industry, providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability. Our technical and...

  • Event Coordinator

    1 day ago

    Remote, United Kingdom FoodChain ID Group, Inc. Full time

    Event Coordinator – TSEA (Technical Services)Location: EMEA, RemoteCompany Overview For more than two decades, FoodChain ID has been at the forefront of the New Food industry, providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability. Our technical and...