Service Delivery Coordinator Apprentice

**Job Description - Service Delivery Coordinator Apprentice**

**The Opportunity**

Our client is recruiting for an Apprentice **Service Delivery Coordinator Apprentice **to join their team in **Birmingham.**

The **Level 4 Associate Project Manager **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

**The Company**

We are a dynamic and rapidly growing MSP with an incredible roadmap for exponential growth. We specialises in Data Connectivity, Unified Communications, Microsoft Teams Voice, Mobiles, IoT/M2M and Cloud Services. Our extensive experience and unrivalled capabilities for the Network Connectivity and Unified Communications makes us a natural choice for our customers and partners alike.

We strictly believe in developing and promoting from within and creating an inclusive business environment for all to be proud of. We are going through a phase of exponential growth and existing teams are growing in size and new departments are being formed, creating a perfect environment for growth and progression. We thoroughly believe in rewarding and retaining best talent and firmly believe in empowering our people.

**The Position**

**Job Title**: Service Delivery Coordinator Apprentice

**Apprenticeship Course**: Level 4 Associate Project Manager

**Apprenticeship Duration**: 24 months +EPA

**Location**: Birmingham

**Working Hours**: Monday to Friday 9am-5:30pm

**Salary**: £18,000

**Role and Responsibilities**

Do you have a keen desire to acquire experience in directly managing the project life-cycle end to end?

Do you want to work for a growing and dynamic organisation in a challenging, yet rewarding environment? If that sounds like you, then keep reading

As a Service Delivery Coordinator, you will support multiple departments alongside the Service Delivery Manager in ensuring a full scope of works is carried out in the most efficient way whilst working towards the companies KPI’s and best workflow practises

Working within the Service Delivery team, you will be responsible for assisting in the implementing and providing best Project Management strategies to support the business whilst ensuring projects are executed within best practice and governance. You will be supported by a trained Project Manager and a mentor within business.

Projects ranging from Network Connectivity, Unified Communications, Mobiles, IoT/M2M and Microsoft Modern Workplace and Azzure deployments.

The key responsibilities of a Service Delivery Coordinator include, but are not limited to:

- Implement and maintain a consistent project management methodology ensuring compliance with appropriate governance including all project documentation (Project plans, trackers, issues, risk register, resources, change and cost documentation and records)
- Accountable for defining, planning, and delivering projects and strategic initiatives to conclusion.
- Develop a strong, collaborative working relationship with key stakeholders and partners to enable successful relationship management.
- Manage and plan effective company resources ensuring projects are delivered within agreed timeline.
- Prepare and report on KPI and project timelines and progress on each project.
- Take ownership of the BAU orders as well as complex customer projects.
- Liaise directly with suppliers, partners and internal departments to ensure a robust communication strategy is adhered to.

**Desired Qualities, Skills and Knowledge**:

- Life insurance
- Private Pension
- Annual Bonus
- Plus, more

Our staff benefits are offered to all employees who complete their probation and initial apprenticeship period of 12 months.

The key skills and qualities of a Service Delivery Coordinator are:

- Prince 2 or similar in Project Management desirable but not essential.
- Working knowledge of Telecommunications Industry
- Ability to always represent the company in a professional manner.
- Manage and control provisioning lifecycles between internal and external stakeholders.
- Detail and process orientated.
- Ability to communicate effectively.
- Strong problem-solving capabilities
- Experience in directly managing the project life-cycle end to end.

**Eligibility Criteria**

**About ITP**

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

**Salary**: £18,000.00 per year

Schedule:

- Monday to Friday

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