Administrative Assistant

4 days ago

Hexham, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

Provision of comprehensive administrative, IT and clerical support for all staff within the Community Dental Service.

Receive, assist and direct patients and visitors to the clinic presenting a user-friendly and accessible service to the public.

Dealing with reception and telephone enquiries effectively and efficiently.

Working flexibly within a team, providing support to colleagues and the multidisciplinary team with the flexibility to work and travel between offices as required.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
- Present a user friendly and accessible service for the public
- Support clinical staff with waiting area management
- Provide an efficient and confidential reception service for the Community Dental Service undertaking telephone and reception duties as appropriate, including dealing with the general public over the telephone and face to face
- Collect data and assist in data entry working with computer systems
- Undertake typing as appropriate, using PC based word processing and spreadsheet packages
- Provide administrative and IT support to all staff in the department
- Undertake general office administration tasks including filing, photocopying, scanning and processing information
- Flexibility to work and travel between offices as required to cover clinics
- To be a key holder and responsible for the opening up and closing of the office when required
- Ordering stationery to ensure sufficient supplies are available in the department
- Provide training to new members of staff when required

Person Specification

**Qualifications**:
Essential criteria
- Good General Education to GCSE/O level or equivalent experience
- NVQ2 or equivalent
- Recognised IT Qualification

Desirable criteria
- ECDL
- Additional qualification in word processing or spreadsheets

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