Head of PMO

*PERMANENT ROLE*

**Must Have**:

- **Experience leading a team.**:

- Extensive quality management experience.
- SDLC experience within the insurance sector or similar.
- 3+ years experience as a PMO Manager.
- Experience working on change/improvement projects.

**Company Description**

Eurobase Insurance Solutions are part of Eurobase Systems Ltd which has a mission to be the best, not the biggest provider of software solutions to our chosen markets. Our vision is to create powerful technology and smart solutions that drive successfulbusinesses with (re)insurance, banks and other financial institutions and we are looking for a Operations Support Manager to support our projected growth.

This is a great opportunity to work for a company that has exciting growth opportunity and an established pipeline for new business both in the UK and internationally.

As a result of our ongoing product investment and reputation for successful delivery, the company has become a recognised leader in its sector (Reinsurance, Commercial Insurance, Captive Insurance).

At Eurobase we pride ourselves on delighting our customers and focus on building and maintaining genuine long-term partnerships, providing a consultative and collaborative approach to sales, recognising and responding to the needs and objectives of eachcustomer. This approach is widely recognised and embraced by prospects and customers alike.

These key values, coupled with sound product investment, are fueling sustained growth for the company. This is evidenced by the securing of several high-profile global customers and a solid pipeline of prospective business.

**Overview of the role**

The primary objective of this role is to set up and manage a Group Operations Support Office to provide services to Eurobase management that include:

- Project Office Support
- Resource Management Support
- Client Service Desk Support
- Quality Management
- Management Reporting
- Tool Strategy, Management & Maintenance

This is a Group Level role and will work across the Insurance and Banking divisions reporting to the Group Operations Director; the Operations Support Manager will be responsible for a small team, though this is very much a hands on role.

**Role Responsibilities**

**Project Office**

Support our Delivery teams to provide and maintain high level plans and provide accurate reporting and analysis including project performance, revenue forecasting, resource utilisation and Risks and Issues
- Assist with and maintain systems to enable effective planning and scheduling - MS Project Server and in-house time management tool.
- Capture and share best practice Project Planning, processes and procedures across the business to drive continuous improvement, and provide expert advice where required.
- Co-ordinate the production of project progress, summary and divisional reports
- Assist with the monitoring of project spend and contribute to the compilation of budgets.
- Manage the weekly reporting cycle, reviewing revenue forecasts and monitor progress towards these.
- Assist with and monitor risk and issue log
- Help gather lessons learned and make them available to other projects

**Resource Management**
- Monitor resource allocations. Identify & escalate resource conflicts.
- Attend weekly Resource meeting and follow up actions
- Manage Resource requests including Recruitment requirements.
- Ensure timesheets are completed in an accurate & timely manner

**Client Service Desk Management**

Assist the Head of Client Support and team of support Analysts with:

- Monitoring incoming ticket demand
- Reporting key support metrics
- Monthly client reporting & invoicing

**Quality Management**
- Support the Quality Manager with the company’s compliance with ISO27001 & ISO9001 and established internal processes
- Audit compliance with defined internal standards and processes
- Organise and provide quality control of project documentation
- Establish and maintain a central repository of key business and project metrics

**Management Reporting**
- Assist with the creation of reporting packs for key internal governance forums including Project Boards, Operations Boards and Group Board.
- Utilise data mining and analysis skills to assist with ad hoc reporting requirements.

**Requirements**:
**Relevant experience - Essential**

**Aptitude, Skills & Abilities - Essential**
- Good knowledge of planning systems including MS Project Server
- Strong competence with MS Office and especially Excel - including formulas, pivot table, graphs.
- Ability to compile and analyse data, and present and produce reports for internal and external distribution
- Excellent organisational, administrative and planning skills
- Good numeracy and attention to detail
- Excellent Leadership skills
- Strong interpersonal skills to be able to build and maintain effective working relationships across the business

**Aptitiude, Skills & Abilities - Desirable**
- Knowledge and experience of the Software Development lifecycle, Insurance and/or Banking industry would be an advantage but is not essential.