Quality Assistant

Fish4Pets® is an innovative, award-winning supplier of premium fish-based pet food and treats. Established in 2004 and based in Worcestershire, United Kingdom, we have subsidiaries in Norway, Benelux and the US, and export worldwide. We champion fish as the ‘perfect protein’ for dogs and cats, due to the powerful health benefits of omega 3 as an anti-inflammatory, supporting coat and skin condition, mobility, and cardiac health. We are dedicated to helping dogs and cats be healthy and happy, our pets are part of the family, and their wellbeing is our priority. Our principal brands are Fish4Dogs® and Fish4Cats®

Fish4Pets’ brands are a premium offer and customer service excellence is the expectation of our customers, whether a direct consumer purchasing a single parcel or a major export trade customer purchasing multiple sea containers.

We are currently seeking a Quality Assistant to join our SHEQ (Safety, Health, Environmental & Quality) team, working 37.5 hours per week Monday to Friday. This role reports into our HSQ Manager.

You will be required to support the SHEQ (Safety, Health, Environmental & Quality) & Regulatory function at the companies Storage & Distribution facility with an emphasis on Quality Control. You will be contributing to creating and upholding a 'right first-time' culture.

You will spend your time being out and about on the shop floor as well as being desk based.

Key Tasks and Responsibilities are outlined below (list not exhaustive):

- Completion investigations into Customer complaints and external non-conformances.
- Collation and dispatch of samples for external laboratory testing
- Data entry of laboratory results onto the spreadsheet
- Completion of regular product and packaging checks within the warehouses, resolving any issues, or escalating if necessary
- Inspection, logging and filing of retention samples
- Completion of pallet checks and export administration in relation to export health certificates, ensuring all information is accurate.
- Filing of records related to H&S, Environmental, Regulatory & Quality
- Completion of Fabric & Hygiene Audits monthly, liaising with management to ensure all corrective actions are completed.
- Arrangement of contractors and ad-hoc work on site.
- To be the first point of contact for any contractors, ensuring RAMS are obtained and a H&S induction is completed.
- To actively enforce the companies’ policies on the shop floor.
- Purchasing of cleaning supplies, PPE and any other ad-hoc supplies for the Operations Team
- Completion of credit card statements each month, ensuring all purchases are accounted for.
- Tracking PPE expenditure ensuring the budget is followed.
- Booking training as required, ensuring certification is kept up to date.
- Submit regular returns for Plastic Packaging Tax & Extended Producer Responsibility.
- Assist with the administration of the chosen management systems - including document control.
- Contribute and take meeting minutes in the internal H&S meetings.
- Ensure all calibration, maintenance & servicing to the site and it’s equipment is carried out by external approved contractors to the planned schedule.
- To commit to the continued development, sustainment, and improvement of the organisations Quality Management System, and any future management systems that the company may decide to implement.
- To abide by Health and Safety regulations, and roles and responsibilities as defined in the company’s Health & Safety Policy.

Education, Experience and Skills Required:

- Minimum of 5 GCSE's Grade 4 - 9 (A* - C), including English and Maths
- Basic understanding of Quality Control
- Basic understanding of Health and Safety

Who are you?
- Looking for an opportunity to learn and develop skills within Quality
- You are positive and can add to our positive culture
- You have the ability to build rapport
- You are someone who is motivated
- You have the ability to adapt to changing priorities.

In return you can expect excellent benefits in return as outlined, and 23 days days holiday entitlement in addition to the usual bank/ public holidays.

Fish4Pets Ltd is an equal opportunities employer and we pride ourselves on a positive working culture.

**Job Type**: Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: In person