Customer Success

**Customer Success & Marketing Executive**

**Full-Time - Hybrid - Based in Monton (Eccles, M30 9GW) - Appy Apps / My Pet Walker**

**Application deadline**: 11th July 2025

**About Us**

Appy Apps is the team behind **My Pet Walker**, one of the UK’s leading software platforms for dog walkers, groomers, boarders, and daycare providers. We’ve processed over **£55 million in bookings**, helping hundreds of pet businesses operate more smoothly and scale with confidence.

We’re a **small, ambitious, and friendly team** based in Monton near Eccles. As we expand nationally and prepare for international growth, we’re looking for creative, driven people to grow with us.

**About the Role**

We’re hiring a **Customer Success & Marketing Executive** who will play a vital role in supporting our users, improving client outcomes, and leading engaging communication across channels.

This is a unique opportunity for someone early in their career to build broad experience across **support, customer education, social media marketing**, and **growth strategy** — with hands-on involvement in shaping how we scale.

**What You’ll Do**

**Customer Support & Success**
- Become a first-line support contact for customers using My Pet Walker, Appy Pets, and other platforms.
- Build and maintain strong relationships with customers, understanding their needs and goals.
- Deliver live product demos to prospective clients, showcasing value clearly and confidently.
- Provide onboarding and training support to new users.
- Monitor customer engagement and success metrics to identify pain points and improvement opportunities.
- Analyse user data and feedback to help inform future product enhancements and service updates.
- Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.

**Content, Marketing & Social Media**
- Take ownership of our TikTok and Instagram accounts (and other platforms as needed).
- Create, schedule, and publish engaging content: posts, stories, carousels, and short-form videos.
- Promote customer success stories and use them to build brand trust and engagement.
- Help shape our brand’s tone of voice, visual identity, and storytelling style.
- Track social performance and optimise content based on engagement metrics.

**Sales & Growth Enablement**
- Support outbound communications with leads, potential partners, and trial users.
- Assist in developing marketing campaigns, promotional messaging, and sales collateral.
- Feed back insights from users and prospects to help shape product direction and messaging.

**Tools & Technical Engagement**
- Use tools like Google Ads, Meta Business Suite, WordPress, and Adobe Creative Suite (or Canva) to support digital marketing and customer engagement efforts.
- Use Excel or Google Sheets for reporting, content planning, and data analysis.

**What We’re Looking For**
- Confidence on the phone and in video demos.
- Strong understanding of TikTok and Instagram — you know how to create content that grabs attention and engages an audience.
- A passion for digital tools, startups, or the pet industry (bonus if all three)
- A willingness to learn and grow into a broader role in sales or marketing.
- Proof of skills, either through previous experience or a creative portfolio.

**What You’ll Get**
- Competitive salary with regular reviews
- 28 days paid holiday
- Ongoing coaching and training
- Hybrid working (flexible mix of remote and in-office)
- Potential for share options after a qualifying period
- Opportunity to grow into marketing, sales, or customer success leadership

**Ideal For**:
A recent graduate, college leaver, or someone in their first or second job, looking to develop their career in a fast-paced and supportive tech company.

Applications via

**Job Types**: Full-time, Part-time, Permanent, Graduate

Pay: £12.50-£14.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee stock ownership plan
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Manchester M30 9GW

Reference ID: Customer Success & Marketing Executive