Driver Support Customer Service Advisor

Driver Support Customer Service Advisor (M/F/d)

**Location: Dundee, Scotland | Full Time, Office Based**

This is an exciting opportunity for an outgoing, confident, customer focussed individual to join a successful and fast growing team delivering continued success in our flagship Dundee Operations Centre. This team is the first point of contact for new and existing Electric Vehicle Drivers and Charge Point Owners across the growing Charge Place Scotland network.
We will provide full product knowledge and training in all aspects of the role and industry so don't worry if you have limited experience. As long as you are motivated, outgoing, confident and keen to learn and make a difference, we want to hear from you
We are looking for vibrant and confident individuals. Those with great people skills. The ability to self-motivate as well as work well in a friendly, highly productive team. Determination to develop, learn new skills, and the ability to remain calm under the pressure of a driver support role where new EV drivers may be struggling themselves are key
You must live within a commutable distance of our new Operations Centre located in the Michelin Scotland Innovation Parc in Dundee and be available to work on the shift pattern detailed above covering an average of 5 days across a 7 day week.
Working Pattern - Monday to Sunday, 37.5 hours weekly average, shifts over a 24/7 period
Don't worry if you have limited experience, we will provide full product knowledge and training in all aspects of the role and industry.

Your Challenge
- To provide advice and assistance to Users, Charge point owners, and any other relevant individual or organisation regarding the ChargePlace Scotland network
- To provide basic technical assistance to Users regarding charge point faults and the like, with reporting of issues as per the processes of the fault management system.
- To provide assistance to Users and potential Users regarding membership of the ChargePlace Scotland network, including registration and provision of RFID media.
- Act proactively in response to service level timescales and escalations
- Track faults and new user activity in line with process and timescales, acting where necessary to protect and enhance the customer experience
- Engage with and present the best possible driver experience; understanding account level impacts and network/CP issues and solutions

Your Profile
- Experience in customer service either over the phone or face to face
- Excellent communication skills;
- Comfortable working with computers, telephones, and social media;
- Motivated to learn new skills in a growing industry
- Brilliant team working skills
- Competent in Microsoft Office packages
- Confident in record keeping and reporting
- Detail focused and analytical
- Appetite to learn and develop
- Right to work in the UK

Your Benefit

As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:

- 33 days holiday (this includes the bank holidays)
- Generous employer pension contributions
- Employee Assistance Programme
- Life assurance

**Interested?**

Should we require recruitment agency involvement, we will contact the agencies on our PSL, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.
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