Customer Training Support Advisor

3 days ago

Dundee, United Kingdom SWARCO Full time

Customer Service Advisor
The team is the first point of contact for new and existing Electric Vehicle Drivers and Charge Point Owners across the Charge Place Scotland network. You must live within a commutable distance of our new Operations Centre located in the Michelin Scotland Innovation Parc in Dundee and be available to work on the shift pattern, working an average of 37.5 hours per week on a rolling rota pattern that covers shifts 24 hours, 7 days per week
Don't worry if you have limited experience, we will provide full product knowledge and training in all aspects of the role and industry.
To provide advice and assistance to Users, Charge point owners, and any other relevant individual or organisation regarding the ChargePlace Scotland network
To provide assistance to Users and potential Users regarding membership of the ChargePlace Scotland network, including registration and provision of RFID media
Support the team based out of the offices at the MSIP including the commission of Charge Points and the processing of driver applications; each performed in-line with the timeframes laid out in our contract
Act proactively in response to service level timescales and escalations
Track faults and new user activity in line with process and timescales, acting where necessary to protect and enhance the customer experience
Produce and maintain reporting in a timely and accurate manner on overall performance, and exceptions, as required
Experience in customer service either over the phone or face to face
Experience of working with computers, telephones, and social media
Competent in Microsoft Office packages
Previous service centre or help desk experience would be desirable
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
~33 days holiday (this includes the bank holidays)
~ Your Birthday off
~ Employer pension contributions
~ Employee Assistance Programme
~ Life assurance up to 6x salary

We look forward to receiving your comprehensive application via the online tool.
Information on processing of your personal data is available

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