Part Time Customer Service Advisor

1 week ago


High Wycombe, United Kingdom Dreams LTD Full time

With over 30 years' experience and a genuine passion for sleep, we're Britain's leading bed specialist, providing customers with everything they need for a great night's sleep.

We are currently recruiting for multiple Part Time Customer Service Advisors to join us here at Bedquarters, working 16 hours a week with room for over time on a contract basis.

**Key Responsibilities**:

- In a very fast paced environment take ownership of customers concerns that have been reported and / or allocated to you and resolve in a professional, courteous and efficient manner delivering exceptional customer service.
- Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and prevent cancellations, Resolve issues with faulty and damaged goods by following the Company's Faulty Goods Procedure
- Ensure that all communications, both written and oral, are at all times professional and of the highest standard and in line with Company guidelines
- Ensure activities meet and comply with organisational and legal requirements for health and safety and general duty of care
- Supporting the Operations or Correspondence teams when required
- Proven customer service experience gained within a fast paced, head office environment in Retail, Leisure or Hospitality
- Must be available to work weekends
- Excellent telephone manner and verbal and written communication skills
- Excellent IT skills, including Microsoft Office suite, bespoke systems etc.
- Ability to cope in a constantly changing and demanding environment
- Maintain a professional, courteous and friendly manner at all times
- Ability to demonstrate effective influencing skills
- Problem solving and ability to think quickly to resolve issues

This role will involve working every Saturday



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