Customer Service Advisor

1 week ago


High Wycombe, United Kingdom Dreams LTD Full time

What Dreams are made of, we're the UK's most loved bed retailer - backed by Tempur Sealy and established in 1985. Our purpose is serving the nation with beds they love. In life. For life.

An exciting time to join Dreams as a Customer Service Advisor.

Based at our Bedquarters in High Wycombe, you'll be part of our fantastic customer service team dealing with inbound customer contacts. It's a fast paced, but fun environment where no two contacts are ever the same and you'll be there to provide help and advice to our customers on everything they need to enjoy a great night's sleep.

**What you'll be doing**:

- Delivering world class customer service to every person in a friendly and timely matter
- Work closely and cross-functionally with other business departments to reach a solution for all each customer query
- Help build customers confidence by offering a constant high standard of service from order to delivery

**A bit about you**:

- Previous Customer Service experience (minimum 1 year), and passionate about delivering a great Customer Journey
- This is a telephone-based position, you'll have to be confident with a great phone manner
- Excellent written communication skills
- Ability to multi-task while using IT systems
- Team player
- Highly organised and capable of planning and prioritising tasks
- Great listening and questioning skills

**The good stuff we offer**:

- Competitive Salary
- Discretionary Yearly bonus
- Amazing company discount on Dreams products
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Optional buy in schemes including additional holiday, Simply Health, Savings and Loans
- Life Assurance
- Free onsite parking
- Onsite gym
- Hybrid Working
- Opportunities to progress throughout the wider business
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services to you and your household



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