Customer Service Representative

1 week ago


Ilkeston, United Kingdom alertelectrical.com Full time

**Customer Service Representative - Ecommerce Department**

**Company**: Alert Electrical Ltd.
**Location**: Head Office, Ilkeston, UK
**Position**: Customer Service Representative
**Starting Wage**: UK Standard Minimum Wage
**Hours**: Monday to Friday, 8:00 am to 5:00 pm
Saturday mornings on a rota basis (1 in 4), 8:00 am to 12:00 pm

**Responsibilities**:

- Processing customer orders accurately and efficiently.
- Dispatching parcel labels for received orders.
- Picking and packing responsibilities as required.
- Conducting stock takes twice a year (mandatory for all staff members).
- Maintaining excellent customer service standards at all times.

**Requirements**:

- Strong computer skills.
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail and accuracy in order processing.
- Flexibility to work Saturday mornings on a rotational basis.
- Prior experience in customer service or ecommerce is advantageous but not mandatory.

**Benefits**:

- Competitive starting wage at UK standard minimum wage.
- Bonus scheme in place after the first year of employment.
- 20 days holiday plus bank holidays.
- Opportunity for growth and advancement within the company.

**About Alert Electrical**: Alert Electrical is a leading retailer in the electrical goods industry, serving customers nationwide with high-quality products and exceptional customer service. Our team is dedicated to providing the best shopping experience for our customers, and we are looking for dynamic individuals to join us in our mission.

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Ilkeston (required)

Ability to Relocate:

- Ilkeston: Relocate before starting work (required)

Work Location: In person

Reference ID: Customer Service Representative - Ecommerce Department



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