Hotel Concierge

2 days ago

Birmingham, United Kingdom Crowne Plaza Birmingham City Centre Full time

**What you’ll be doing**

As Hotel Concierge you are the face of the hotel and the welcoming smile to all guests coming into the hotel. You are someone who loves nothing more than to provide excellent service and responding to guests needs. You will play a part in driving the Front of House team to success, whilst communicating effectively with other members of the Hotel team, to ensure exceptional service to our guests.

You have a can-do attitude with problem-solving skills and ability to use your initiative, whilst ensuring that high levels of customer service are consistently maintained, being personable and friendly with colleagues and guests a like.

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island not only will you be working at one of our branded IHG hotels, you’ll be part of the Centre Island team who are all engaged, enthusiastic and have the Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- Be **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days holiday increasing to 33 days after your 5th year of service
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes worldwide
- In house rewards and recognition programme
- Training and development and the opportunity to work with a fast paced, customer-focused company
- Long service awards
- Company health and wellbeing programme

**Main Duties and Responsibilities**:

- Assisting guests with luggage, requests, directions, transportation and general information
- Have exceptional local area knowledge, to provide information and expert recommendations to guests
- Having an approachable, professional and friendly presence in the lobby, whilst supporting the reception team during peak times through lobby management
- Managing the deliveries of parcels for the hotel, keeping an accurate log of all items received
- Stocking up the Crowne Plaza Run Station with water and fruit regularly
- Demonstrate effective communication with the Front of House team, as well as with other hotel departments, to ensure seamless customer service
- Build a repour with both first time and regular guests throughout their stay
- Have excellent attention to detail at all times
- Be proactive in aiming to exceed brand standards and targets

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.**

**So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests**

**Salary**: £10.00 per hour

**Benefits**:

- Company events
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

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