HR Coordinator

5 days ago

Birmingham, United Kingdom Payroll Elite Full time

Payroll Elite have partnered with this international retail organisation who are looking to recruit an experience HR Coordinator who is fluent in French, working on a Hybrid basis.

**JOB PURPOSE**
- The HR Operations Coordinator is a key role within Tier 2 of the HR Operations Team. Responsible for the completion of employee lifecycle processes and resolution of HR queries triaged by the Tier 1 HR Service Desk Team. This role requires strong attention to detail, a background in delivering excellent customer service, and a proactive approach to their role.
- As an HR Operations Coordinator, you will be expected to work at pace utilising your superb organisational and time management skills to support a the business with an accurate and professional HR administration service across the end to end employee lifecycle (joiners, movers, leavers)..

**RESPONSIBILITIES**
- Responsible for the majority of employee lifecycle HR administration - this includes contract generation, new hire input, contract changes, and leavers
- Resolve HR queries escalated via the HR Service Desk Team - these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support
- Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation
- Create documentation in support of the disciplinary process
- Ensure colleague queries and tasks are resolved in timely manner
- Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business
- Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered
- Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
- Support with simple reward administration during key annual activities
- Support the training and upskilling of the HR Service Desk Advisors
- Act as the escalation point for managers

**PERSONAL PROFILE**
- Able to speak fluent French
- Ability to manage own workload against changing priorities
- Excellent customer service skills
- Works well under pressure and with the ability to meet tight deadlines
- Strong attention to detail
- Computer literate - MS Word, Office, Teams
- Experience working in a HR service delivery role (preferred but not essential)

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Birmingham, B40 1PA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Human resources: 1 year (required)

**Language**:

- French (required)

Licence/Certification:

- CIPD (preferred)

Work Location: Hybrid remote in Birmingham, B40 1PA

Reference ID: 12497

Flextime

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