Ward Clerk

We are looking for a Ward Clerk to
- Provide a high-quality clerical administrative service to the ward
- Provide professional attitude toward patients/relatives and clinical staff
- Admit and discharge patients using ICS

The role of the ward clerk is to assist in relieving the Midwifery/ Nursing staff of as many non-midwifery/non-nursing duties as possible under the direct supervision of the Ward manager and Matron.

KEY RESPONSIBILITIES

**The ward clerk will**:
1. Work collaboratively and Co-operatively with ward colleagues to provide full administrative, reception and clerical support to the ward.
2. Input and retrieve information from ICS, EPRO system
3. Maintain data quality of all activity in the ward
4. Manage patient case notes
5. Work collaboratively and co-operatively with others to meet the needs of patients and families.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

**We run major acute services at**:

- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

KEY RESPONSIBILITIES

**The ward clerk will**:
1. Work collaboratively and Co-operatively with ward colleagues to provide full administrative, reception and clerical support to the ward.
2. Input and retrieve information from ICS, EPRO system
3. Maintain data quality of all activity in the ward
4. Manage patient case notes
5. Work collaboratively and co-operatively with others to meet the needs of patients and families.

Key Working Relationships and communication
- Liaise with ward managers/team leaders, clerks and data quality staff to ensure accurate data is maintained.
- Provision of general non clinical advice to patient and their families
- deal with face to face and telephone enquiries in a sympathetic, pleasant and efficient manner, ensuring messages are relayed in an appropriate manner, ensuring messages are relayed in an appropriate and timely manner, referring calls and enquiries to ward Manager where appropriate.
- Report any emergency or potential risk
- Liaise with medical records and other departments to locate patient case notes ensuring that information is current; are filed in good order and that medical staff have access to all relevant information, including test results.
- Ensure that any correspondence from the department (including patient discharge summaries) are appropriately addressed and sent in timely fashion
- Ensure the ward bed state is up to date
- Manage faxing of information and documentation as required by the ward manager/team to ensure timely, effective communication to appropriate areas
- Make follow up clinic appointments for patients being discharged from the ward
- Participate in regular team meetings and discussions on working practices, procedures and policies for own area.
- Promote and maintain good customer care
- May need to deal with patients with communication difficulties
- Maintain patient confidentiality
- Ensure patients notes are kept locked away at all times
- Keep the ward reception desk tidy and clutter free at all times

To view the main responsibility, please see the attached the Job Description and Person Specification