Case Administrator

**Job Title**: Access to Work Administrator

**Salary**: £19000 - £22,000 per annum

**Hours**: 37.5 per week (Monday - Friday, 9am - 5pm)

**Location**: Stockport / Hybrid

We are excited to be recruiting for a new team member to join us

We are passionate about two main things; people and wellbeing. In fact, our Mission and Vision revolve around both of these passions - we want to change the way the working world engages with wellbeing. Our true belief is that ‘Work is Healthy’ - and that’s why it’s important that we bring the right person into our team who will work alongside our clinical experts to make sure that we are supporting our customers to get back to, or to stay in work.

We only employ the best people - and because of that ethos, we make sure we look after them too. We offer a generous salary, 25 days annual leave, birthday day off, hybrid/flexible working, access to Simply Health and other perks (gyms discounts, physical health budgets plus lots more) - as well as the major draw of working with the best possible colleagues who are committed to improving the working lives of our customers.

**About You**:
You will have experience with using systems, excel and databases as well as communication and scheduling skills. You will thrive on consistency, excellent time management and diary management skills, the ability to multi-task and to communicate with customers and clinicians throughout the day. You will be part of a team that works closely together however; will be required to work independently and use your own initiative.

**About the Role**:
The purpose of the role of Access to Work Administrator is to provide fast and effective link between receipt of a referral for an Access to Work Assessment, scheduling the assessment with our clinicians and uploading all communications / report following completion of the assessment. The administrator will also be required to assign appropriate assessor to complete assessments based on locations and monitor Key Performance Indicators throughout the process. In addition to this, they will be required to respond to queries and monitor workload volumes.

Due to the nature of the business, all Key Performance Indicators are run live and will require daily monitoring with the Operational Lead and reporting to the customer. There are also set requirements outlined by the DWP that we are required to meet on a consistent basis which are important to ongoing management of the contract.

**Key Responsibilities**:

- Manage all customer referrals end-to-end using both internal and external systems, ensuring quality, accuracy of process, data integrity and compliance with customer KPIs
- Allocate referrals to appropriate clinicians based on location for face-to-face assessments or availability for virtual assessments
- Timely communication with peers, clinicians, line manager and customer
- Ensuring logístically appropriate travel for location of assessments when face-to-face for appointments and clinicians across the UK
- Quality checking of all reports in order to meet customer requirements
- Uploading reports within correct timeframes or chasing clinicians for incorrect timeframes

**Key Skills**:

- Strong knowledge of Excel including management of spreadsheets and formulas involved
- Excellent Administrative Skills
- Excellent communication skills
- Ability to route plan and map read
- Organisation and time-management
- Problem solving and decision-making
- Ability to work with tight deadlines on a consistent basis
- Reading, writing and proof-reading of reports
- Information interpretation; comprehension and summarisation

**Person Specification**:

- Thrives in a KPI-driven role, comfortable working in a high-volume environment
- Strong work ethic
- Responsible & Reliable
- Good eye for detail
- Solution-focused
- Quick learner
- Passionate about quality and high standards

**Desirable (but not required)**
- A good working knowledge of the Access to Work programme
- An understanding of health conditions/disabilities and ow these might impact peoples’ working lives

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Cycle to work scheme
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus

COVID-19 considerations:
Virtual interview and onboarding process

**Experience**:

- Administrative: 1 year (preferred)