Student Case Management Administrator

4 days ago

Manchester, United Kingdom Manchester Metropolitan University Full time

**About the Department/Project**:
The Student Case Management Team handle a wide variety of student casework. It is the central department responsible for student appeals, complaints, misconduct and Fitness to Practise cases. The team also manages the University's involvement in cases that go to the Independent Adjudicator for Higher Education (the OIA).

Working in this team provides potential to develop investigatory and problem solving skills in a very interesting area that involves all aspects of student life, from across the University. The team is also responsible for identifying potential improvements to the student experience at Manchester Met arising from cases.

**About the Role**:
The Student Case Management Administrator provides the support that underpins the investigation of academic appeals, student complaints and misconduct-related casework at an institutional level, ensuring a high quality professional service for students and staff.

This post offers an excellent opportunity for an individual with the potential to develop their administrative skills in an interesting area of University work.

We are looking for an individual who:

- can show commitment to improving the experience of university students and who has excellent attention to detail and communication skills.
- is able to provide administrative support in a professional environment and be able to manage a complex and varied workload.
- has an excellent standard of written English and excellent organisational skills.

Please refer to the Job Description attached below for further details on this role and the person specification criteria

**To Apply**:
Please submit your CV and Cover Letter outlining your suitability to the role

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

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