Enterprise Systems Administrator

4 days ago

West Malling, United Kingdom Cantium Business Solutions Full time

We are looking for an Enterprise Systems Administrator to provide ICT support for BSC’s enterprise systems. Respond to incidents, problem and carrying out significant planned changes. The role will require you to carry out medium scale systems enhancementsand lead on the delivery of medium sized projects for the for the benefit of BSC’s users and the smooth operation of the Enterprise Systems and environment.

**Main duties and responsibilities**:

- Investigate potential and actual service problems and recommends solutions.
- Collect critical information in the event of system software failure, adhering to agreed procedures. Analyse all documentation, storage dumps and logs relating to system software failures to identify the failing component.
- Create releases, upgrades and fixes available from system software suppliers and identifies those which merit action. Maintain awareness of existing and emerging software and hardware solutions and develops upgrade plans.
- Isolate failures and recommends actions to circumvent problems and enable the restoration of services with the minimum of business impact. Liaise with suppliers to obtain corrective fixes, installing and testing the fix to ensure a permanent resolution.
- Complete all routine tasks associated with operating and controlling the installed hardware and software, including multiple hardware or software platforms. Use standard procedures and tools to carry out defined management tasks where necessary.
- Respond to calls and enquiries from users, specialists and others and takes appropriate action within defined limits of responsibility or area of specialism to deal with processing priorities. Accept escalations and initiates first-level support action,personally resolving the majority of referred problems.
- Complete routine configuration/installation and provide sufficient information for reconfiguration of hardware and software. Implements system changes and maintenance routines, utilising the appropriate tools and test equipment. Facilitate and oversee installation,removal, upgrading and repair of equipment.
- Undertake Investigations; diagnose and resolve medium impact problems within service level agreement tolerances, referring to users, other staff, and suppliers, as necessary.

**Skills and Experience**:

- Level 4 qualification or equivalent.
- Relevant ICT industry recognised qualification to advanced level or equivalent experience
- High level of experience of enterprise system administration related Service Delivery function working in a centralised.
- Working with 3rd party providers.
- Experience of Microsoft Server architecture and proven experience of design and implementation.
- Project delivery of medium scale projects.
- Production of procedural documentation and its use.

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