Administrative Assistant

1 week ago


Wednesbury, United Kingdom The Black Cat Talent Co. Full time

**Administration Assistant**
Wednesbury - Office based role
£21 - 23,000 per annum (depending on experience)
Permanent, full time position

Monday to Friday: 07.00 - 15.30 or 08.00 - 16.30 on a weekly rota basis

A successful commercial vehicle maintenance company are looking for a Administrative Assistant to join their defects department based in Wednesbury. The Defects team are responsible for follow up of live events following a previous visit to a client (e.g. pre-planned maintenance) and are key to effective and efficient Service Delivery.
- Duties will include: _
- Communicating with internal Engineers and responding to Customer/Client's telephone calls in a professional manner
- Send relevant paperwork to customers (e.g. job sheets or images)
- Monitoring the Group mailbox and responding to Customer's queries
- Giving assistance, support, and guidance on all customer related issues as they arise (handling any complaints)
- Taking inbound calls relating to defect jobs
- Daily reporting to customers for work in progress
- Liaising with internal parts team to instruct on parts dispatch/ issues/ queries
- Experience within an Administration or Office-based role
- Be computer literate and be able to input information into a management system
- Able to work in a busy environment

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Wednesbury, West Midlands: reliably commute or plan to relocate before starting work (required)



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