Claims Assessor

Claims Assessor

Who we are

Are you interested in working in an environment where knowledge is cultivated, innovation is encouraged, and achievement is rewarded? Are you looking for a truly global company that considers diversity to be a business imperative? We’re looking for team members who want to grow their careers and give back to their communities. Let’s partner for success - for you, for AIG, and for our clients.

Your Future Team

AIG Travel has an unsurpassed global travel insurance underwriting capability through AIG’s insurance operations in more than 100 countries. Millions of leisure and business travellers alike rely on Travel Guard®, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans.

Through eight wholly owned, state-of-the-art global service centres, customers have access to 24/7 emergency travel assistance, medical and security services with more than 40 languages spoken on-site. We help people travel more and worry less.

Your role will be to assess claims under AIG’s Travel Insurance plans. You will analyse claims made against the relevant policy wording to determine cover. You will contact claimants to request additional information where required and settle or decline the claim as appropriate. You will treat customers fairly at all times and guide them through each stage of the claims process.

Your Contribution at AIG- Deliver superior customer service.- Operate within the company’s policies and guidelines.- Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met- Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FCA guidelines.- Work a 37.5 hour shift from Monday to Friday. Your shift will fall between the hours of 8am and 5.30pm.

What we are looking for- Excellent written and spoken English; confident in communicating with people at different levels in different situations- Minimum education standard of 5 GCSEs at Grade C or above and 2 A Levels or equivalent or appropriate experience.- At least 2 years insurance claims handling experience.- Computer literate- Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.- Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.- Good numeracy, literacy and attention to detail.- Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date.- Is self-managed and motivated, has a proactive/’can-do’ attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure.

What we can offer you

An opportunity to really make a difference and help people, the job satisfaction here is second to none. You will be part of a dynamic team culture working with a broad range of talented people where no two days are ever the same. AIG is one of the world’s largest insurance companies and with that comes the opportunity to expand your skills and career.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Travel EMEA Limited