Leasehold Management Officer

5 days ago

York, United Kingdom City of York Council Full time

We are seeking enthusiastic, customer focused individuals to join our Leasehold Management team and be part of the further development of the Council’s Leasehold, Right to Buy, Shared Ownership and other asset functions.

With over 600 leasehold properties and an ever increasing portfolio of shared ownership properties, this is an exciting opportunity to join our multi-disciplinary team. You will be committed to personal and professional development and this role is an opportunity to further develop your skills in providing a key supporting role within a busy housing management environment.

The Main Responsibilities of this role are;
- To be the first point of contact for leaseholders and to investigate and respond to complex queries regarding annual service charges and major works.
- To maximise the Council's income through effective monitoring and management of leasehold service charge accounts.
- To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts.
- Management of shared ownership properties and associated lease and service charge issues.
- To administer the Right to Buy function.

Allocation of garage tenancies and management of rent accounts.

This role is suitable as a job sharing opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

Closing date: Monday 30 September 2024 at 12 midnight

Interview date: Week commencing Monday 14 October 2024

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