Customer Services Administrator
3 days ago
Vacancy ID:
- 024163
- Town:
- DIngwall
- Closing Date:
- Salary:
- 9.90
- Our Customer Service Advisors are responsible for the efficient management and processing of telephone queries and administration tasks within a parking services environment. Full Time and Flexible Part Time shifts available.- What you'll be doing:
- Answering incoming calls from customers, responding to general parking queries, troubleshoot problems and provide tailored information.
- Making sure all customer enquiries are handled quickly and efficiently either via telephone or written response.
- Deal with public enquiries in verbal and written form, both general and specific to representations, providing information and advice on parking guidelines and relevant legislation.
- To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Full training and support with be provided as part of your induction.- Effective communication both written and verbal.
- Strong administrative and investigatory skills.
- Excellent time management.
- Working knowledge of IT systems would be advantageous
- Key benefits include:
- Salary £9.90 per hour, rising to £10.17 per hour after successful completion of 3 month probation.
- 33 days annual leave inclusive of bank holidays.
- Access to company pension scheme.
- Company Discount scheme with multiple discounts and offers.
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