Customer Service Agent

3 days ago


Dingwall, United Kingdom NSL Full time

Professionalism - Achieving the Highest Standards
- Accountability - ownership and responsibility of our actions
- Respect - For each other and customers
- Transparency - open in the way we engage and do business
- Innovation - Enthusiasm for new ideas and technologies.

Do you have great customer service skills?
Are you looking to work in a busy, team environment with the potential to work from home?
Do you have great attention to detail and the ability to process information quickly?

If so, NSL have a great position for a Customer Service Agent to join our expanding team, responsible for answering calls from customers, dealing with inquiries and questions, handling complaints, and troubleshooting problems.

What you'll be doing
- Making sure all customer inquiries are handled quickly and efficiently
- Process payments using a computerised system to update details
- To handle and resolve customer complaints
- To assist in giving our Clients a full and comprehensive service according to their policies and procedures
- Communicate with members of the public on the telephone, sometimes in difficult situations, in an effective and diplomatic way
- To identify and escalate priority issues
- The effective and efficient management and processing of inbound calls.

For doing this, we will look to give you an annual salary of £19,305 - £19,831.50
What you'll need
- Work well in a team but can work autonomously when necessary
- Excellent communication skills
- Focus on issue resolution and maximising customer satisfaction

**Job Types**: Full-time, Part-time

**Salary**: £19,305.00-£19,831.50 per year

**Benefits**:

- Company pension
- Employee discount
- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Dingwall, IV15 9XL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (required)

Reference ID: Agent



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