Receptionist

1 week ago

Minehead, United Kingdom The Northfield Hotel Full time

**Receptionist**

The Northfield Hotel is located on the outskirts of the beautiful fishing town of Minehead, Somerset. Set within 2 acres of beautifully manicured gardens, this 3* property with 30 bedrooms is open year-round servicing leisure guests, locals and groups alike. We have a fabulously close-knit team who love to work together. We also boost stunning views from our elevated position from the coast to the Quantocks, Brendon Hills and indeed Exmoor itself.

Location: The Northfield Hotel, Northfield Road, Minehead, Somerset, TA24 5PU

**Salary**: TBD

Your role:

- Welcome and greet guests.
- Answer and direct incoming calls.
- Inform guests of hotel rates and services.
- Make and confirm reservations for guests.
- Ensure proper room allocation.
- Register and check guests in.
- Confirm relevant guest information.
- Verify guest's payment method.
- Verify and imprint credit cards for authorisation.
- Issue room keys and direct guests to their rooms.
- Maintain clear and accurate records of guest room bookings.
- Compute all guest billings, accurately post charges to guest rooms and house accounts.
- Receive and transmit messages for guests.
- Listen and respond to guest queries and requests both in-person and by phone.
- Provide accurate information about local attractions and services.
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
- Complete and maintain any incident reports, daily activity reports or other reports requested by management.
- Manage conference room bookings and scheduling.
- Close guest accounts and check guests out.
- Review accounts and charges with guests during the check-out process.
- Process accurate payment of guest accounts.
- Inform housekeeping when rooms have been vacated and are ready for cleaning.
- Monitor visitors to the hotel.
- Maintain a neat and orderly front desk and reception area.

Benefits include:

- Company pension
- Discounted food
- Employee discount
- On site parking

INDHOTEL

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