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Service Readiness Analyst
2 weeks ago
**Service Readiness Analyst - HYBRID/REMOTE - INSIDE IR35**
**Role Purpose**:
Ensure the IT function is ready & able to run services operationally.
**Accountabilities**
Engage with project, development & operational teams to drive them to be ready & able to run operational IT services by promoting service design, agreeing service readiness criteria for each project & tracking activities through to completion, communicating/ escalating risks & issues as appropriate with support from the Service Readiness Manager for complex/critical services.Ensure focus on these activities is fit for purpose since there is a need to balance requirements associated with a high volume of projects.
Provide operational teams clear visibility of future projects to support engagement & encourage any service transition risks or issues to be raised:
- Engage regularly with project portfolio managers to identify projects within scope, acting as lead service readiness representative for one or more portfolios.
- Maintain project tracker.
- Meet regularly with operational teams to review the tracker.
**Experience**
- Experience across a range of IT development, transition or operational roles.
- A practical understanding of IT service management & the development lifecycle.
- Experience of focusing on customer service & communicating successfully at all levels within an organisation.
- Experience of leading & facilitating meetings.
- Experience of risk/issue management practices, methods & tools.(Desirable)
**Skills & Knowledge**
- Strong negotiation & influencing skills.
- Leadership skills - exhibiting confidence, determination & taking ownership.
- Excellent analytical, reasoning & problem-solving ability.
- Excellent verbal & written communication skills with the ability to present summary level information that is accurate & relevant.
- An ability to define structured processes.
- Coaching skills.
- An ability to determine work requirements with mínimal direction & prioritise & plan work effectively.
- A good understanding of core IT technologies.
**Attributes & Behaviours**
- An approach of building & maintaining strong relationships, meeting expectations & earning credibility & trust.
- A positive outlook, self-motivation, adaptability & resilience.
- An attitude of proactively addressing issues & differences of opinion & seeing challenges through to resolution.
- An innovative & resourceful approach.
- An approach of working independently while being team oriented.
- A calm reaction to pressure.
- Flexibility to travel.
**Qualifications**
- ITIL certification or willingness to gain certification.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
