Bank Administrator

Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below.

We are currently seeking experienced administrators with various skills and abilities to join our Bank Bureau within the Hertfordshire Partnership University NHS Foundation Trust, to work on a Bank Contract. Supporting our existing Administrative staff, wards, service users and community teams.

As part of our Bank, you will have the opportunity to work in a variety of settings across the Trust, which could be both short and long term, in our different locations within Mental Health & Learning Disability and Community Hubs and Trust Head Office across Hertfordshire.

We are looking for individuals who are highly motivated and work to high personal standards, paying attention to detail and maintaining confidentiality. Ideally you will be someone who likes to work in an environment of constant change and can readily adapt to changing work priorities with the ability to multi-task whilst at the same time remaining calm and professional with both external clients and service users.

Previous experience within Administration is essential in addition to a sound knowledge of Microsoft packages, excellent organisational skills and the ability to communicate at all levels.

**Duties and Responsibilities**:

- To provide a robust service for reception cover. To carry out clerical duties, arrange and co-ordinate room bookings for clinics and other meetings.
- To meet and greet both service users and other members of the public, offering an efficient and caring service and signposting people to the relevant teams/departments.
- To type confidential documents, file, photocopy, archive and carry out all general administrative tasks.
- To undertake all work that is allocated and prioritised in order to meet deadlines.
- To input information and reports to the Paris database as requested by the team members.
- To make and process enquiries on behalf of members of the team exercising judgement to ensure that all relevant information reaches the appropriate individual(s) at the earliest opportunity in a confidential and discreet manner
- To provide a point of reference for the team.
- To arrange and co-ordinate meetings, appointments and events as requested by team members including liaison with all other agencies involved.
- To take notes at meetings as requested.
- To transcribe notes using audio equipment.
- To deal with inquiries as appropriate from service users, relatives, other agencies and to ensure the maintenance of satisfactory relationships and direct enquiries to appropriate persons.

Hertfordshire Partnerships University Foundation Trust (HPFT) is committed to providing excellent health and social care for people with mental ill health, physical ill health and those with learning disabilities. We do this by providing services which make a positive difference to the lives of patients, service users and their carers, underpinned by the principles of choice, independence and equality.
We provide integrated health and social care across community and inpatient settings treating and caring for people across Hertfordshire, Norfolk and North Essex.
Our partnership arrangements with the local authority provide an excellent opportunity to develop a recovery orientated approach based on a holistic assessment of both health and social care needs. We also aim to play a full part in the local health and social care economies that we serve by promoting greater integration between mental and physical health and social care.
We are a University Trust, with close links to the University of Hertfordshire and East Anglia University providing excellent learning and development opportunities for staff, as well as strengthening clinical research.
We have operated as a NHS foundation trust since our authorisation in August 2007 and greatly value the opportunities that this provides us with in further building upon and improving the services for our community.

**Duties and Responsibilities**:

- To provide a robust service for reception cover. To carry out clerical duties, arrange and co-ordinate room bookings for clinics and other meetings.
- To meet and greet both service users and other members of the public, offering an efficient and caring service and signposting people to the relevant teams/departments.
- To type confidential documents, file, photocopy, archive and carry out all general administrative tasks.
- To undertake all work that is allocated and prioritised in order to meet deadlines.
- To input information and reports to the Paris database as requested by the team members.
- To make and process enquiries on behalf of members of the team exercising judgement to ensure that all relevant information reaches the appropriate individual(s) at the earliest opportunity in a confidential and discreet manner
- To provide a point of reference for the team.
- To arrang