Service Advisor

**_“Premier Toyota have an opportunity are you looking for your next challenge? Ready to join the largest car company in the world?”_**

**Premier Toyota**

As one of the leading Toyota centres in the UK, we are passionate about ensuring our customers are always put first every day, everywhere.

Premier Toyota is a friendly, family-owned franchise dealership with an excellent reputation in the local community. Premier Toyota is an outstanding place to work, with staff centricity as well as customer centricity, an excellent team spirit, rewarding work, an exceptional product to work on, with variation as we also sell other makes and models. As a result, our colleagues stay with us for many years.

Toyota is continuing as a Hybrid leader and with the introduction of new fully electric vehicles, we are seeing more and more customers, meaning increasing requirements to maintain and look after customers' cars. We pride ourselves on seeing customers back year after year due to our high work standards & excellent customer care.

**The Role**

The Premier Service advisor role offers you the opportunity to develop your career with one of the world's most prestigious companies. Toyota is the highest ranked Automotive Brand in the world and spends more on Research & Development than any other company, leading the way in Hybrid engine technology and innovation.

Whilst working for Premier Toyota we will offer onsite training along with the Toyota accreditation through the Toyota Academy, our outstanding learning & development organisation - the Programme targets and develops high calibre people like you, As an aftersales advisor, you will be part of our Service & parts team caring for our customers during their visits be it for a service, MOT, repair or simply just a wiper replacement. We aim to see customers year after year due to our product knowledge, professionalism, care for detail & our friendly enthusiastic approach to customer excellence.

**Does this sound like you?**
- Proven high level of customer service skills.
- Enjoys working with people.
- Good communication skills.
- Strong organisational and prioritisation skills.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks.
- A team player who offers help and support to others.
- Willingness to learn and keep up-to-date with product and technical information.
- Thrives in a high-pressured environment.

**Highlights of this role include;**
- Ensuring that we provide the highest level of aftersales customer care and satisfaction at all times, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where which will add value for both the customer and the dealership
- Schedules work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided

**_If so, then read on for more detailed role information_**
**Key role Competencies**
**Customer & Service Orientation**
- Creates a premium customer experience. Identifies and anticipates customer expectations and needs.
- Assures that customer issues are resolved and focuses on customer satisfaction.

**Problem Solving**
- Analyses and evaluates critical data quickly and, with the relevant details, applies logic and common sense.
- Makes decisions, commits to actions and takes over responsibilities with calculated risks.

**Communication with Impact**
- Communicates clearly and eloquently. Whilst finding the right balance between talking and listening.
- Finds persuasive arguments and negotiates professionally with fairness and respect.

**Brand identification**
- Identifies with and acts for Toyota, brand and values.
- Acts as an ambassador for Toyota and its Network and is passionate about the products and company.

**Relationship Building & Team Orientation**